Kansas State Employment Center
 

Job Description


Job Title:   Customer Service Rep Senior

County:   Shawnee

Req. No:   187729

Agency Name:   Department of Revenue

Posting Type:   External  --> Click here for Definition of Posting Type

Applications accepted through:    ,

Job Description:

This position is in the Sales Tax Segment of Customer Relations. Provides account management by processing original, amended, and additional sales and use tax returns, distribution of funds, remittance refunds and internal offsets. Review incoming correspondence and worklists associated with case and/or tax account periods, update customer or tax account online, adjust accounts by assessments or abatements as needed, review business closure process, and generate letters for additional information. Provides customer service on general taxpayer inquiries by managing incoming customer calls, obtaining information from customers, and assessing needs. Educates customers regarding applicable laws, policies, and procedures. Have a minimal amount of training on withholding and income taxes to assist with calls during peak season as needed. Assist each month with reviewing adjustment letters prior to being printed and mailed. This position requires a professional attire and a customer service orientation. Provides customer education in a professional manner when assisting a customer face-to-face or making a public presentations. Provides customer education in a professional manner. Ensures that customers' needs are met in a professional manner.

SECURITY CLEARANCE REQUIREMENTS: KBI check due to direct access to Federal Tax Information in taxpayer records.

KANSAS TAX CLEARANCE CERTIFICATE IS REQUIRED FOR EVERY APPLICANT:

Each applicant applying for a State of Kansas job vacancy must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue's website at http://www.ksrevenue.org/taxclearance.html

A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual's account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. Applicants are responsible for submitting a valid certificate with all other application materials to the hiring agency. This is in accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact 785-296-3199.

Your application will be considered incomplete if an ACTUAL COPY of your Certificate is not submitted within 48 hours after the posting closes.

MINIMUM REQUIREMENTS: One year experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and one year experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.

NECESSARY SPECIAL REQUIREMENTS: N/A

APPLICATION REQUIREMENTS: State of Kansas Employment Application, Cover Letter and Resume. Your application will be considered incomplete and you will not be considered for this vacancy unless you submit those items indicated. Be sure to include at least two supervisory references on your employment application. Include the requisition number and job title of this posting on ALL correspondence, including e-mail.

TO APPLY: If you have not done so already, please register your personal data with the State of Kansas at jobs.ks.gov Application materials may be submitted online, mailed to KDOR Recruitment, 109 SW 9th St, Topeka, KS 66612-1588, faxed in to (785) 296-1107 or emailed to KDOR.Recruitment@kdor.ks.gov If questions, please contact recruiter at (785)296-3077.

PERFORMANCE STANDARDS: To be successful, candidate is expected to routinely perform the position tasks with limited supervision by the end of the probationary period.

PROCESS FOR SELECTION: Upon receipt of your complete application packet, an evaluation of your qualifications will be conducted and your status based on the established minimum requirements, necessary special requirements, if applicable, and preferred selection criteria for the specific vacancy will be determined. Based on your ranking in comparison with other applicants, you may/may not be referred for further consideration and/or possible interview. If you are not selected for the vacancy, you will be notified within 30 days of the position being filled.

REASONABLE ACCOMMODATION POLICY STATEMENT: The Americans with Disabilities Act of 1990 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.

LOCATION: Customer Relations, Scott Building, Topeka, Kansas

Regular Days of work: 8 Hours/Day, Monday - Friday.
Regular Hours of work: 08:00 AM - 05:00 PM
Hours of work are not negotiable

This is an Unclassified position.

Salary:

$15.03 hourly; can vary depending upon experience and qualifications.

DEADLINE: All Application Requirements must be received by the posted deadline to be considered.


When there is no closing date posted, application materials will be accepted until such time as it is determined an adequate pool of candidates exists. At that point in time, the position will be closed immediately. Applications received after that date will not be considered for that specific vacancy.



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Class/Uncl Full/Part Time: Grade: Hiring Rate: Pay Frequency:
U F 001 $0.00 Hourly


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