COMMUNICATIONS SPECIALIST SUPERVISOR1725L1
DEFINITION OF WORK Summary This is work supervising employees transmitting messages in a law enforcement agency, from assigned mobile units or from other stations on a large, state-wide communications network in accordance with regulations of the Federal Communications Commission. Work involves organizing, directing, assigning, and reviewing the work of lower level Communications Specialists transmitting and receiving messages and alarms on two-way radio systems, data entry terminals (CRT), teletype, telephone, or in person. Work includes the responsibility for developing and coordinating the schedules of personnel who maintain continuous operation of twenty-four hour radio station(s); recommending and implementing new operating procedures and directives; training new personnel in the operation of communications equipment; reviewing and maintaining, in current form, all operating manuals and administrative procedures; operating a base station or mobile unit two-way radio on a backup or fill-in basis; and maintaining station logs and answering routine requests for information. Standard Classification Factors Supervision Received - LEVEL D: "Under general direction..." Employees at this level are usually in charge of a large and important organizational unit. They plan and carry out assignments with little supervision. They report regularly to a superior, usually by means of occasional conferences, to discuss work progress or new problems which require advice from above. This designation will pertain to classes with a high order of independence. Difficulty - LEVEL C: Considerable - Duties which require a high degree of concentration because of the many factors which must be considered and weighed before a decision can be reached. Usually positions that require planning, developing, and coordinating programs and directing fairly large groups of people fall into this category. Complexity - LEVEL C: Work is of a standardized nature that may involve a variety of duties. Analytical thought becomes more important at this level due to increased data and changing situations. Tasks usually have several steps, some of which may not be directly related. Alternatives may exist for processes or methods to be used in solving problems. Workers at this level exercise a moderate amount of independent judgment. Work is controlled by routine review and reporting to or consultation with supervisors. When guidelines exist at this level, they tend to be more complicated or technical in nature requiring careful interpretation. Consequences of Actions and Decisions - LEVEL D: Consequences of actions or decisions at this level are significant as the work may be rarely if ever reviewed, making errors difficult to detect. Errors may cause major program failure or a high degree of confusion. Injuries to others due to errors are serious or incapacitating or both and costs due to errors are substantial. Contacts - LEVEL B: The purpose of the contact is to plan, coordinate and advise on work efforts, interpret guidelines or instructions, elicit opinions or give guidance on the basis of facts to resolve common issues or problems when the information is not sensitive in nature or the individuals or groups are working toward mutual goals and have basically cooperative attitudes. Well developed communication skills are required. Physical Demands - LEVEL A: The work is predominantly sedentary and requires minimal or negligible physical exertion. The employee is normally seated; however, the nature of the work allows for periods of standing or walking at will. Environmental Conditions - LEVEL A: The work environment involves normal everyday hazards or discomforts typical of offices, meeting and training rooms, or libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent in the work environment. Exposure to deviations from pleasant environmental conditions is only occasional. The likelihood of injury is remote. Supervision/Leadership - LEVEL D: Involves administrative supervision responsibility. As a "first line supervisor", the primary responsibility involves scheduling, supervising and evaluating employees who perform the same or similar work. Responsible for recommending hiring and disciplinary actions to a higher level of authority. As a "project manager" may direct the activities of project leaders to develop plans and criteria and to evaluate progress and results for one or more projects. Distinguishing Features Differs from Communication Specialist II class in which the incumbent has functional leadership responsibilities and does not include daily formal supervision. EXAMPLES OF WORK PERFORMED Develops and coordinates the scheduling of personnel who maintain continuous operation of a twenty-four hour, multi-shift radio station; establishes vacation and emergency backup schedules. Recommends new operating procedures, as needed, to improve staff efficiency; and implements new administrative directives by informing staff and insuring adherence to policy. Trains new personnel in the use and operation of communications equipment and conducts meetings to review current problems; and disseminates information and instructions. Reviews, on a continuous basis, all operating manuals and administrative procedures and insures that they ware kept current and properly indexed. Operates a base station or mobile unit two-way radio to maintain contact between officers and other law enforcement/public safety agencies on a backup or fill-in basis. Maintains all station logs in conformity with FCC regulations and agency policy and answers routine requests for information in letter or radio message form. REQUIRED KNOWLEDGE, ABILITIES AND SKILLS Knowledge *Knowledge of radio communication signals, formats, and procedures. *Knowledge of institution or agency procedures concerning radio, telephone, telecommunications, and emergency procedures. *Knowledge of geography and topography of assigned areas, including major streets/roads, intersections, and landmarks. *Knowledge of institution or agency policies and procedures which may include motor vehicle accidents, vehicle pursuit, hostages, natural disasters spills of hazardous materials, emergency and routine emergency services response. *Knowledge of names and radio call signals for personnel within assigned area. *Knowledge of the rules and regulations of the Federal Communications Commission pertaining to the transmission and receiving of messages. *Knowledge of National Crime Information Center computer codes, National Law Enforcement system codes, and all related regulations and procedures, including knowledge of intra and inter system operations. Abilities *Ability to speak using good clarity, tone, volume, syntax, grammar, inflections, and modulation. *Ability to read a map, computer terminals and printouts quickly and accurately. *Ability to type both alpha and numeric characters. *Ability to establish and maintain effective working relationships with co-workers, agency employees, and the general public. *Ability to plan, direct, train and review subordinate communication specialists in the operation of two-way radios, data terminals, and other communication center equipment. *Necessary at Entry MINIMUM REQUIREMENTS: High
school diploma or equivalent and two years experience as a Communications
Specialist II or possess other comparable experience. Necessary
Special Requirements:
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