Pay Grade:  24



This is technical and specialized work planning, implementing and monitoring program activities with limited scope and impact; or liaison work providing initial or routine liaison services through client advocacy activities.

Work involves responsibility for planning, coordinating and evaluating program activities by providing professional expertise and direction for programs with limited impact; and maintaining, monitoring and evaluating program activities for effectiveness and compliance with policies, procedures and legal mandates. Work may also include explaining, clarifying and interpreting operational practices, procedures, regulations and activities and or advising clients, organizations or the general public about specific programs.

Classification Factors

Scope - LEVEL A: Responsibility limited to a small program or a portion of a program of an agency or major agency subdivision.

Impact - LEVEL A: Contributory - provides interpretation of guidelines and policies; facilitates decision making through input and recommendations.

Complexity - LEVEL B: Work requires knowledge of general management practices and government functions in addition to the ability to deal with issues that cross disciplinary boundaries.

Contact Level and Purpose - LEVEL B: Interacts with agency staff, general public and counterparts from other agencies or organizations to plan, coordinate, advise, and influence or obtain common understanding or solutions to problems.

Difficulty - LEVEL A: Guidelines consist of established routines, procedures, policies, and regulations.

Supervision Exercised - LEVEL A: Reviews recommendations of subordinate staff if applicable; staff may consist of a mixture of occupational classes or a large number of employees in a single occupational class.

Financial Responsibility - LEVEL A: Requests or recommends expenditures; may allocate budgeted monies.

Distinguishing Features

Differs from Program Consultant II where actions and decisions have major impact on the agency's mission; or liaison activities are limited to issues not resolved at the initiatory stage or those issues of an extremely complex and sensitive nature.


Provides technical assistance in the development of organizational and operational plans, grants, contracts and or procedures for achieving program goals; participates in the preparation of procedural manuals and related instructional materials; prepares or directs the preparation and maintenance of necessary records and reports.

Reviews and analyzes operations to assist and advise program personnel regarding prescribed standards, practices and procedures; evaluates activities and makes recommendations to increase operating efficiency and ensure adherence with federal or state guidelines

Participates in the development of state or area plans and or contracts; disperses and monitors the use of grant or contract money for community programs.

Evaluates and prioritizes grant applications; reviews grant documentation to determine eligibility and conformance with program objectives.

Provides technical planning, assistance and training to agency staff, organizations or community groups in analyzing areas of need, in planning to meet needs and in documenting effectiveness and compliance with program guides.

Acts as an initial liaison or client advocate to resolve conflicts or misunderstandings by explaining, clarifying and interpreting operational practices, procedures, regulations and activities; advises clients, organizations or the general public about specific programs and sensitive issues.

Establishes a system to detect weaknesses and inadequacies in services and procedures; determines whether needs are being met and makes changes to correct deficiencies.

May speak to groups and organizations to explain services and to promote participation; serves on committees, boards or councils concerned with program functions and activities.

Uses total quality management practices including analytical tools and employee involvement to design solutions to problems.



Knowledge of federal and state laws and regulations governing the area of program specialization.

*Knowledge of the principles and techniques of training.

*Knowledge of the principles and methods of planning and implementing programs.

Knowledge of total quality management methods of analyzing processes and identifying customer expectations.

Knowledge of funding mechanisms, policies and procedures related to community and state-operated service delivery programs.


*Ability to write and review technical documents such as regulations, standards, program and action plans, contracts, grants and audit reports.

*Ability to interpret and apply laws, regulations and policies affecting program operations.

*Ability to develop a program plan and administrative procedures to direct, implement, and evaluate a specialized service program.

*Ability to analyze regional, community and statewide needs in the program specialty and to make recommendations for new or revised programs.

*Ability to communicate technical information, conduct formal presentation, or negotiate and persuade to settle issues.

*Necessary at Entry


Six months of experience in planning, implementing and monitoring activities relevant to the agency’s programs.  Education may be substituted for experience as determined relevant by the agency.

NC:   06/94
REV: 12/95
REV: 09/96
REV: 10/98
REV: 02/00
REV: 08/05

Occupational Specification