COLLECTOR SENIOR4251A1 Pay Grade: 21 DEFINITION OF WORK Summary This is specialized work in collecting delinquent taxes and revenues owed to the State. Work involves collecting the most complex debts which are not resolved by lower level collectors due to the inability or unwillingness of the debtor to pay the debt. Work also involves requesting warrants to seize or attach assets and execution orders to garnish wages or to ensure that state tax obligations receive priority over other debts owed to the State; and recommending to debtors means for resolving debt. Work includes developing reports and evidences as well as testifying or providing depositions for hearings. Standard Classification Factors Supervision Received - LEVEL C: "Under direction..." Employees at this level usually receive a general outline of the work to be performed and are generally free to develop their own sequences and methods within the scope of established policies. New, unusual, or complex work situations are almost always referred to a superior for advice. Work is periodically checked for progress and conformance to established policies and requirements. Difficulty - LEVEL B: Average - Where the employee is confronted with a variety of duties susceptible to different methods of solution which, in turn, places a correspondingly higher demand upon resourcefulness and concentration. Positions which require the analysis and evaluation of raw data and the rendering of conclusions would, in many instances, fall into this category. Complexity - LEVEL D: Work is of a diversified nature that usually involves multiple, unrelated steps. Analytical thought is necessary for dealing with complex data and situations. Work often involves a variety of unrelated processes and may require planning or carrying out a sequence of actions or both. Several alternatives usually exist at this level for approaching problems or situations. Workers at this level exercise a considerable amount of independent judgment. Work is controlled by occasional review and by reporting to or consultation with supervisors or superiors. When guidelines exist at this level, they are usually broadly defined or technical requiring careful analysis and interpretation. Consequences of Actions and Decisions - LEVEL C: Consequences of actions or decisions at this level are limited in scope and effect as the work is reviewed occasionally. Errors may cause moderate inefficiency. Costs due to errors may be significant. Contacts - LEVEL C: The purpose of the contact is to influence, motivate, conduct interviews, make formal presentations or counsel to achieve common understanding or solutions to problems when the information is sensitive in nature or the individuals or groups are skeptical or uncooperative. Communication techniques and well developed communication skills become an important requirement at this level. Physical Demands - LEVEL A: The work is predominantly sedentary and requires minimal or negligible physical exertion. The employee is normally seated; however, the nature of the work allows for periods of standing or walking at will. Environmental Conditions - LEVEL A: The work environment involves normal everyday hazards or discomforts typical of offices, meeting and training rooms, or libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent in the work environment. Exposure to deviations from pleasant environmental conditions is only occasional. The likelihood of injury is remote. Supervision/Leadership - LEVEL B: Involves functional leadership responsibility. As a "senior worker", performing essentially the same or similar work as those overseen, responsibility includes training, instructing, scheduling and reviewing. As a "project leader" may be responsible for a phase(s) of a single project which includes planning, coordinating and reviewing the work of others. This level may also involve limited administrative responsibility such as participating in the evaluation of work performance. Distinguishing Features Differs from the Collector class which involves handling assigned cases without close supervision, and includes training, orienting and providing technical assistance to lower level collectors. Differs from the Collector Supervisor class which involves supervisory responsibilities in managing a telephone collection unit. EXAMPLES OF WORK PERFORMED Handles the most complex debt collection caseload that may involve legal ramifications; recommends warrant and garnishment executions, debtor set-off against other state agency debts, account adjustments and payment plans. Handles irate and uncooperative debtors for own caseload and on behalf of lower level associates; prepares detailed explanations of accounts, develops reports and evidence as needed by legal staff; and may testify or provide depositions for hearings. Provides assistance and consultation on issues not resolved by lower level staff; meets with debtors, clients or their attorney, accountant or other representatives to resolve problems, questions or to settle debt. Explains to clients, ways to lessen or pay the debt owed. REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS Knowledge *Knowledge of basic mathematics. Knowledge of applicable automated system. Knowledge of English usage and written communications. Knowledge of applicable laws, regulations, and policies required for the job. Knowledge of collection techniques. Abilities Ability to exercise good judgment in analyzing situations and decisions. Ability to analyze records and to detect and explain errors and irregularities to others. Ability to maintain accurate records. Ability to communicate clearly, concisely and effectively, both verbally and in writing. Ability to establish and maintain effective working relationships with others. Ability to read, comprehend, explain and accurately apply applicable laws, regulations, policies, and procedures. Ability to use calculators, computer terminals, and telephone. *Necessary at Entry MINIMUM REQUIREMENTS: Two years of experience in accounting/auditing support work. Education may be substituted for experience as determined relevant by the agency. NC: 06/94 |