PROGRAM SERVICES MANAGER I4278A6 Pay Grade: 25 DEFINITION OF WORK Summary This is managerial work directing a field office. Work involves planning, organizing, directing and providing limited program services to the public. Work includes responsibility for supervising the work of a small staff of technical and/or clerical personnel, as well as monitoring and analyzing results of operations to ensure compliance and achievement of agency's goals and objectives. Standard Classification Factors Supervision Received - LEVEL C: "Under direction…" Employees at this level usually receive a general outline of the work to be performed and are generally free to develop their own sequences and methods within the scope of established policies. New, unusual, or complex work situations are almost always referred to a superior for advice. Work is periodically checked for progress and conformance to established policies and requirements. Difficulty - LEVEL B: Average… Where the employee is confronted with a variety of duties susceptible to different methods of solution which, in turn, places a correspondingly higher demand upon resourcefulness and concentration. Positions which require the analysis and evaluation of raw data and the rendering of conclusions would, in many instances, fall into this category. Complexity - LEVEL C: Work is of a standardized nature that may involve a variety of duties. Analytical thought becomes more important at this level due to increased data and changing situations. Tasks usually have several steps, some of which may not be directly related. Alternatives may exist for processes or methods to be used in solving problems. Workers at this level exercise a moderate amount of independent judgment. Work is controlled by routine review and reporting to or consultation with supervisors. When guidelines exist at this level, they tend to be more complicated or technical in nature requiring careful interpretation. Consequence of Actions or Decisions - LEVEL C: Consequences of actions or decisions at this level are limited in scope and effect as the work is reviewed occasionally. Errors may cause moderate inefficiency. Costs due to errors may be significant. Contacts - LEVEL C: The purpose of the contact is to influence, motivate, conduct interviews, make formal presentations or counsel to achieve common understanding or solutions to problems when the information is sensitive in nature or the individuals or groups are skeptical or uncooperative. Communication techniques and well developed communication skills become an important requirement at this level. Physical Demands - LEVEL A: The work is predominantly sedentary and requires minimal or negligible physical exertion. The employee is normally seated; however, the nature of the work allows for periods of standing or walking at will. Environmental Conditions - LEVEL A: The work environment involves normal everyday hazards or discomforts typical of offices, meeting and training rooms, or libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent in the work environment. Exposure to deviations from pleasant environmental conditions is only occasional. The likelihood of injury is remote. Supervision/Leadership - LEVEL C: Typically involves limited supervisory responsibility which entails performing as a "first line supervisor" for a small number of employees. Supervision is not the primary responsibility of the job. Responsibility includes training, instructing, scheduling, and reviewing work and recommending hiring and disciplinary actions to a higher level of authority. Distinguishing Features Differs from the Program Services Manager II class in which incumbents manage a full service field office and supervise a small to medium staff. EXAMPLES OF WORK PERFORMED Plans, organizes, directs and provides a limited number of programs and activities in a small field office; assists the public with services such as job placement, unemployment benefits, economic aid or other program services; and focuses on customer satisfaction and continuous improvement of delivery of services. Supervises a small staff of technical and/or clerical personnel engaged in providing program services; fosters teamwork using a disciplined problem solving and decision making approach; and encourages employee involvement in problem resolution. Directs the implementation of program(s) and interprets agency policies, plans and regulations; supports and focuses on the vision, mission, and goals of the organization; and recommends program or policy changes. Plans, directs and participates in community relations programs to promote program activities and services by scheduling and visiting community businesses and organizational; cooperates with various public and private entities to provide technical assistance. Prepares or directs the preparation and maintenance of records and reports. REQUIRED KNOWLEDGE, ABILITIES AND SKILLS Knowledge Knowledge of principles of organizational behavior and management tools applicable to public administration. *Knowledge of the organization and operations of the agency, assigned program and related programs. *Knowledge of federal and state laws, rules and regulations pertaining to assigned program(s). Knowledge of "Kansas Quality Management" methods of analyzing processes and directing continuous improvement. Abilities *Ability to plan, direct and supervise the work of others. Ability to coach, mentor and foster teamwork among co-workers. *Ability to establish and maintain effective communications and relationships with internal and external customers. *Necessary at Entry MINIMUM REQUIREMENTS: One year of experience in directing a field office with operations relevant to the agency’s operations. Education may be substituted for experience as determined relevant by the agency.
Necessary Special Requirements:
NC: 12/94 |