PROGRAM SERVICES MANAGER II4279A6 Pay Grade: 27 DEFINITION OF WORK Summary This is managerial work directing an area or field office and its operations. Work involves planning, organizing, directing and providing a full range of program services to the public. Work includes responsibility for supervising the work of a small to medium staff of technical, non-technical, and/or clerical personnel, as well as monitoring and analyzing results of operations to ensure compliance and achievement of agency's goals and objectives. Work may include compiling budgetary figures for responsible areas and providing for economic or financial reports. Standard Classification Factors Supervision Received - Level D: "Under general direction…" Employees at this level are usually in charge of a large and important organizational unit. They plan and carry out assignments with little supervision. They report regularly to a superior, usually by means of occasional conferences, to discuss work progress or new problems which require advice from above. This designation will pertain to classes with a high order of independence. Difficulty - LEVEL B: Average… Where the employee is confronted with a variety of duties susceptible to different methods of solution which, in turn, places a correspondingly higher demand upon resourcefulness and concentration. Positions which require the analysis and evaluation of raw data and the rendering of conclusions would, in many instances, fall into this category. Complexity - LEVEL D: Work is of a diversified nature that usually involves multiple unrelated steps. Analytical thought is necessary for dealing with complex data and situations. Work often involves a variety of unrelated processes and may require planning or carrying out a sequence of actions or both. Several alternatives usually exist at this level for approaching problems or situations. Workers at this level exercise a considerable amount of independent judgment. Work is controlled by occasional review and by reporting to or consultation with supervisors or superiors. When guidelines exist at this level, they are usually broadly defined or technical requiring careful analysis and interpretation. Consequence of Actions or Decisions - LEVEL C: Consequences of actions or decisions at this level are limited in scope and effect as the work is reviewed occasionally. Errors may cause moderate inefficiency. Costs due to errors may be significant. Contacts - LEVEL C: The purpose of the contact is to influence, motivate, conduct interviews, make formal presentations or counsel to achieve common understanding or solutions to problems when the information is sensitive in nature or the individuals or groups are skeptical or uncooperative. Communication techniques and well developed communication skills become an important requirement at this level. Physical Demands - LEVEL A: The work is predominantly sedentary and requires minimal or negligible physical exertion. The employee is normally seated; however, the nature of the work allows for periods of standing or walking at will. Environmental Conditions - LEVEL A: The work environment involves normal everyday hazards or discomforts typical of offices, meeting and training rooms, or libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent in the work environment. Exposure to deviations from pleasant environmental conditions is only occasional. The likelihood of injury is remote. Supervision/Leadership - LEVEL D: Involves administrative supervision responsibility. As a "first line supervisor", the primary responsibility involves scheduling, supervising and evaluating employees who perform the same or similar work. Responsible for recommending hiring and disciplinary actions to a higher level of authority. As a "project manager" may direct the activities of project leaders to develop plans and criteria and to evaluate progress and results for one or more projects. Distinguishing Features Differs from the Program Services Manager I class in which incumbents manage the operations of a field office with limited services and supervise a small staff. Differs from the Program Services Manager III class in which incumbents manage the operations of a large area or field office which includes supervising subordinate managers or supervisors. EXAMPLES OF WORK PERFORMED Plans, organizes, directs, and provides a full-range of programs and activities in an area or field office; assists the public with services such as job placement, unemployment benefits, economic aid, wildlife, parks and natural resource and conservation information and management, or other programs or services; and focuses on customer satisfaction and continuous improvement of delivery of services. Supervises a small to medium size staff of technical, non-technical, and/or clerical personnel engaged in providing program services; fosters teamwork using a disciplined problem solving and decision making approach; and encourages employee involvement in problem resolution. Directs the implementation of program(s) and interprets agency policies, plans and regulations; supports and focuses on the vision, mission, and goals of the organization; and recommends program or policy changes. Plans, directs and participates in community relations programs to promote program activities and services by scheduling and visiting community businesses and organizations; cooperates with various public and private entities to provide technical assistance. Oversees and directs the habitat development and management, and maintenance and repairs to state facilities and property. Prepares and implements management and budgetary plans. Prepares or directs the preparation and maintenance of records and reports. REQUIRED KNOWLEDGE, ABILITIES AND SKILLS Knowledge Knowledge of principles of organizational behavior and management tools applicable to public administration. *Knowledge of the organization and operations of the agency, assigned program and related programs. *Knowledge of federal and state laws, rules and regulations pertaining to assigned program(s). Knowledge of federal and state laws and regulations pertaining to park operations and natural resources conservation. Knowledge of the principles and techniques of natural science related to the area of natural resources and environmental controls. Knowledge of water biology, bacteriology of water, ecology, plant and animal ecosystems and the technology for measurement and assessment of these sciences. Knowledge of procedures, techniques, and safety practices used in the construction, maintenance, and repair of buildings, facilities, and properties. Knowledge of bookkeeping, business, and administrative management methods and practices. Abilities *Ability to plan, direct and supervise the work of others. Ability to coach, mentor and foster teamwork among co-workers. *Ability to establish and maintain effective communications and relationships with internal and external customers. Ability to read and comprehend technical written material and to draw conclusions from available information. *Necessary at Entry MINIMUM REQUIREMENTS: Two years of experience in directing a field office with operations relevant to the agency’s operations. Education may be substituted for experience as determined relevant by the agency. Necessary Special Requirements: Positions with the Department of Wildlife and Parks require certification as law enforcement officer by the Kansas Law Enforcement Training Commission before the employee is given permanent status. Candidates must be a U.S. citizen; 21 years of age at the time of appointment; be able to pass a physical exam administered by the hiring agency; and take and pass a drug screening test approved by the Division of Personnel Services. This class requires the use of a firearm for law enforcement duties; and therefore, candidates cannot have been convicted of, and must be free of any diversions from, a felony or misdemeanor domestic violence crime as set forth in 18 U.S.C. ' 922 (d) (9) and (g) (9). NC: 12/94 |