Pay Grade: 18



This is corrections work in a juvenile correctional facility ensuring public safety by providing security and control of juvenile offenders and reintegration programs.

Incumbents maintain safety and security of juvenile offenders, staff, and the community by supervising the conduct, work, discipline, and recreation of offenders. Work involves teaching juvenile offenders accountability, competency development and reintegration techniques.

Standard Classification Factors

Supervision Received - LEVEL A: "Under immediate supervision…" "Immediate" means that the employee has little or no authority to select alternative work methods or to render independent judgments of any consequence. Each task is performed according to detailed instructions, written or oral. Assignments are usually for a short duration and when completed are usually checked for accuracy, adherence to instructions and established regulations, as well as the worker’s rate of performance.

Difficulty - LEVEL B: Average… Where the employee is confronted with a variety of duties susceptible to different methods of solution which, in turn, places a correspondingly higher demand upon resourcefulness and concentration. Positions which require the analysis and evaluation of raw data and the rendering of conclusions would, in many instances, fall into this category.

Complexity - LEVEL B: Work is of a structured nature including duties that have several related steps. This level involves simple analysis of data, identification of easily distinguishable facts and recognition of differences in related situations. Workers at this level exercise limited independent judgment in determining methods or procedures to be used in making minor decisions. Work is normally controlled by frequent review and consultation with supervisors. When guidelines exist at this level, they are usually specific and aid in determining an approach to problems or situations. Workers at this level must be able to identify basic differences in situations to determine the actions which need to be taken.

Consequence of Actions or Decisions - LEVEL D: Consequences of actions or decisions at this level are significant as the work may be rarely if ever reviewed, making errors difficult to detect. Errors may cause major program failure or a high degree of confusion. Injuries to others due to errors are serious or incapacitating or both and costs due to errors are substantial.

Contacts - LEVEL A: The purpose of the contact is to obtain, clarify, give or screen established factual information, regardless of the type (i.e., easily understood or technical) within a well-defined relationship. Normal communication skills are required.

Physical Demands - LEVEL C: The work requires moderate physical exertion.

Environmental Conditions - LEVEL C: The work environment involves hazards, risks or discomforts typical of working with or around machinery with exposed moving parts, irritant chemicals, heavy equipment or abusive or hostile clientele and patients. Exposure to disagreeable weather conditions and extreme levels of temperature, ventilation, lighting and sound are normal. Protective clothing or gear and specific safety standards or procedures may be required. Serious injury is possible.

Supervision/Leadership - LEVEL A: No supervisory or leadership responsibility; may explain work instructions or assist in training others.

Distinguishing Features

Differs from the Juvenile Correctional Officer II class which involves supervisory work of a unit on an assigned shift.


Implements policies, procedures and techniques to ensure public safety, security and control of juvenile offenders.

Maintains order ensuring sight and sound supervision of offenders. Inspects living units to locate contraband and to report on conditions affecting the health and safety of offenders. Frequently checks on offenders deemed to be special risks or who are on security status; reports critical conditions and incidents to appropriate authorities.

Serves as a member of a treatment team to determine which programs, methods and experiences are appropriate for the treatment of juvenile offenders.

Serves as the group leader to a small group by reviewing and assessing their adjustment and functioning; meets daily with assigned group members and receives detailed instructions from supervisors and professionals on the treatment strategies and techniques to be followed for individual members of the group.

Provides counseling and instruction to offenders by directing their daily activities, maintaining order during all activities, teaches structured behavioral management classes and teaches problem solving skills to help them learn accountability and to achieve worthwhile personal goals.

Observes, records and reports health symptoms, behavior and other significant problems of offenders, and assists in the processing and dispensing of medical orders and medications.

Leads and directs offenders in recreational activities. Transports or escorts offenders to and from various activities.

Writes, reviews and communicates necessary reports during shift.



* Knowledge of juvenile offender physical and psychological needs, and basic human behavior.

* Knowledge of safety and security procedures and practices.

Knowledge of English, grammar, spelling and punctuation.

* Knowledge of social skills.

Knowledge of the juvenile offender handbook .

Knowledge of the Behavioral Management System.

Knowledge of appropriate health protocol for juvenile offenders.

Knowledge of the counseling skills required for small groups.

Knowledge of special problems and disturbances experienced by incarcerated juvenile offenders.

Knowledge of agency's and facility's policies, rules and regulations, as well as agency's philosophy on juvenile justice and the American Corrections Association standards.


*Ability to be a positive adult role model.

*Ability to observe and understand human behavior.

*Ability to listen to and be empathetic with juvenile offenders.

*Ability to make proper responses to safety and security problems.

*Ability to relate to all staff members and to the juvenile offenders.

*Ability to understand and use English, both orally and in writing.

*Ability to use oral and written information in a timely and efficient manner.

*Ability to maintain safety and security in a correctional setting.

Ability to teach appropriate behaviors, tasks and/or skills to juvenile offenders.

Ability to cope with stressful and hazardous situations and maintain professional demeanor.

Ability to physically restrain violent juvenile offenders.

Ability to operate security devices and equipment.

Ability to understand and apply offender rules and regulations and JJA and facility policies and procedures.

Ability to supervise and counsel juvenile offenders individually and in groups.

*Necessary at Entry


High school diploma or equivalent. 

Necessary Special Requirements:  

Candidates must have reached their 21st birthday at the time of appointment; be free of felony conviction; and take and pass a drug test approved by the Division of Personnel Services prior to being appointed to this position unless the incumbent is moving from one safety-sensitive position to another safety-sensitive position within the same agency performing substantially similar duties.  Some positions in this class require that, at the time of appointment, the candidate possess a valid license.

NC:   06/99
REV: 02/00
REV: 07/00
REV: 08/05
REV: 08/10
REV: 09/12