JUVENILE CORRECTIONS OFFICER III4306L1 Pay Grade: 23 DEFINITION OF WORK Summary This is shift management corrections work responsible for oversight of all units at a juvenile correctional facility or managerial corrections work responsible for overall operations of a unit at a juvenile correctional facility. As shift manager, incumbents evaluate coverage needs and reassign/call back staff as needed. Incumbents reduce crisis situations and may serve as the Juvenile Corrections Director's designee. As unit manager, incumbents are responsible for safety and security, scheduling coverage for an assigned unit on a 24/7 basis, formulating unit program goals and policies, and participating in formulation and implementation of juvenile offender treatment plans. Both directly and/or indirectly supervise and oversee training of all subordinate staff including on-going development and mentoring. Standard Classification Factors Supervision Received - LEVEL B: "Under general supervision…" Employees working under general supervision usually receive some instructions with respect to the details of most assignments but are free to develop their own work sequences within established procedures, methods and policies. They are often physically removed from their supervisor and subject to only periodic checks. Difficulty - LEVEL C: Considerable… Duties which require a high degree of concentration because of the many factors which must be considered and weighed before a decision can be reached. Usually positions that require planning, developing, and coordinating programs and directing fairly large groups of people fall into this category. Complexity - LEVEL D: Work is of a diversified nature that usually involves multiple unrelated steps. Analytical thought is necessary for dealing with complex data and situations. Work often involves a variety of unrelated processes and may require planning or carrying out a sequence of actions or both. Several alternatives usually exist at this level for approaching problems or situations. Workers at this level exercise a considerable amount of independent judgment. Work is controlled by occasional review and by reporting to or consultation with supervisors or superiors. When guidelines exist at this level, they are usually broadly defined or technical requiring careful analysis and interpretation. Consequence of Actions or Decisions - LEVEL D: Consequences of actions or decisions at this level are significant as the work may be rarely if ever reviewed, making errors difficult to detect. Errors may cause major program failure or a high degree of confusion. Injuries to others due to errors are serious or incapacitating or both and costs due to errors are substantial. Contacts - LEVEL B: The purpose of the contact is to plan, coordinate and advise on work efforts, interpret guidelines or instructions, elicit opinions or give guidance on the basis of facts to resolve common issues or problems when the information is not sensitive in nature or the individuals or groups are working toward mutual goals and have basically cooperative attitudes. Well developed communication skills are required. Physical Demands - LEVEL C: The work requires moderate physical exertion. Environmental Conditions - LEVEL C: The work environment involves hazards, risks or discomforts typical of working with or around machinery with exposed moving parts, irritant chemicals, heavy equipment or abusive or hostile clientele and patients. Exposure to disagreeable weather conditions and extreme levels of temperature, ventilation, lighting and sound are normal. Protective clothing or gear and specific safety standards or procedures may be required. Serious injury is possible. Supervision/Leadership - LEVEL D: Involves administrative supervision responsibility. As a "first line supervisor", the primary responsibility involves scheduling, supervising and evaluating employees who perform the same or similar work. Responsible for recommending hiring and disciplinary actions to a higher level of authority. As a "project manager" may direct the activities of project leaders to develop plans and criteria and to evaluate progress and results for one or more projects. Distinguishing Features Differs from the Juvenile Corrections Officer II class which is supervisory work of a unit on an assigned shift. Differs from the Juvenile Corrections Director class which is responsible for directing the juvenile services program. EXAMPLES OF WORK PERFORMED As shift manager, plans, organizes and schedules all work performed on an assigned shift for all units of the facility. As the unit manager, plans, organizes, evaluates and directs all operations of an assigned unit in order to ensure safety, security and control of a 24-hours a day, seven days a week unit. Ensures adequate staff coverage for all units by making decision to call-back or hold staff over. Coordinates and blends unit programming with clinical staff programming. Formulates unit program goals within facility policies, JJA policies, and American Corrections Association's standards. Serves as Crisis Manager for facility during non-standard hours. Response to sensitive situations with juvenile offenders, staff, families, or the public. Serves as the on-site Administrator for entire facility during non-standard hours to deal with daily operational issues. May evaluate staff performance through direct observation and provide feedback to employees' immediate supervisors as necessary. Participates in hiring process; responsible for on-going development and mentoring of staff; recommends disciplinary action as appropriate. Ensures all required training for unit staff is complete. Provides training as needed. REQUIRED KNOWLEDGE, ABILITIES AND SKILLS Knowledge * Knowledge of juvenile offender physical and psychological needs, and basic human behavior. * Knowledge of special problems and disturbances experienced by juvenile offenders. * Knowledge of the principles and practices of supervision. * Knowledge of staffing patterns and activities of the facility. Knowledge of State Employee and Manager Review Systems. Knowledge of the functions of all programs and living units in a state facility for juvenile offenders. Knowledge of the clinical policies, procedures, and regulations of the facility of assignment. Knowledge of effective scheduling techniques. Abilities * Ability to be a positive adult role model. * Ability to make written and oral reports. * Ability to observe and understand human behavior. * Ability to listen to and be empathetic with juvenile offenders. * Ability to relate to all staff members and to juvenile offenders. * Ability to use oral and written information in a timely and efficient manner. * Ability to counsel juvenile offenders. * Ability to supervise a staff in the care of potentially dangerous juvenile offenders. * Ability to demonstrate skills and techniques for the care and treatment of juvenile offenders. * Ability to supervise and direct the work of a staff of employees. Ability to plan, organize, develop and direct all operations within an assigned unit/cottage. Ability to manage a 24/7 operation for a unit/cottage. Ability to establish and maintain effective working relationships with administrators, clinical staff, juvenile corrections officers, and juveniles. *Necessary at Entry MINIMUM REQUIREMENTS: High school diploma or equivalent and two years of experience in the care,
control, and treatment of offenders, at least one of which must have been
at the supervisory level. Coursework in criminal justice or the behavioral
sciences may be substituted for the required experience as determined relevant
by the agency.
NC: 06/99 |