4310K1
Pay Grade: 15
DEFINITION OF WORK
Summary
This work provides promotional and informational services to visitors and travelers.
Standard Classification Factors
Supervision Received - LEVEL C: "Under direction…" Employees at this level usually receive a general outline of the work to be performed and are generally free to develop their own sequences and methods within the scope of established policies. New, unusual, or complex work situations are almost always referred to a superior for advice. Work is periodically checked for progress and conformance to established policies and requirements.
Difficulty - LEVEL B: Average… Where the employee is confronted with a variety of duties susceptible to different methods of solution which, in turn, places a correspondingly higher demand upon resourcefulness and concentration. Positions, which require the analysis and evaluation of raw data and the rendering of conclusions, would, in many instances, fall into this category.
Complexity - LEVEL C: Work is of a standardized nature that may involve a variety of duties. Analytical thought becomes more important at this level due to increased data and changing situations. Tasks usually have several steps, some of which may not be directly related. Alternatives may exist for processes or methods to be used in solving problems. Workers at this level exercise a moderate amount of independent judgment. Work is controlled by routine review and reporting to or consultation with supervisors. When guidelines exist at this level, they tend to be more complicated or technical in nature requiring careful interpretation.
Consequence of Actions or Decisions - LEVEL B: Consequences of actions or decisions at this level are minor as the work is normally reviewed regularly and errors are usually detected in following operations. Errors may be disruptive to co-workers or may cause minor inefficiency. Costs due to errors are minimal.
Contacts - LEVEL B: The purpose of the contact is to plan, coordinate and advise on work efforts, interpret guidelines or instructions, elicit opinions or give guidance on the basis of facts to resolve common issues or problems when the information is not sensitive in nature or the individuals or groups are working toward mutual goals and have basically cooperative attitudes. Well developed communication skills are required.
Physical Demands - LEVEL B: The work requires light physical exertion. The employee may be required to perform handling activities with lightweight or easily moved items (e.g. books, file folders, boxes of office supplies; small machine parts, etc.): perform moving activities for brief periods; operate light equipment; perform repetitive motions for brief periods; confined to a work area.
Environmental Conditions - LEVEL A: The work environment involves normal everyday hazards or discomforts typical of offices, meeting and training rooms, or libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent in the work environment. Exposure to deviations from pleasant environmental conditions is only occasional. The likelihood of injury is remote.
Supervision/Leadership - LEVEL B: Involves functional leadership responsibility. As a "senior worker", performing essentially the same or similar work as those overseen, responsibility includes training, instructing, scheduling and reviewing. As a "project leader" may be responsible for a phase(s) of a single project which includes planning, coordinating and reviewing the work of others. This level may also involve limited administrative responsibility such as participating in the evaluation of work performance.
EXAMPLES OF WORK PERFORMED
Conducts tours and serves as an information guide explaining historical background and significant points of interest; answers tourist's questions.
Provides maps, informational and historical pamphlets and brochures to visitors and travelers across the state.
Sells Kansas mementos to visitors; fills orders for mementos received by phone or in the mail; records sales and income according to standard procedure; keeps inventory of items for sale and distribution.Records number of visitors and tour groups.
May assist with training and/ or orienting new employees.
Outlines tour routes; plans itineraries and schedules and arranges tours; personally conducts tours as schedule demands; welcomes tour groups.
Develops recordkeeping and ordering system; orders and stocks brochures and sale items; prepares reports on daily activities and sales; deposits daily receipts
REQUIRED KNOWLEDGE ABILITIES AND SKILLS
Knowledge
Knowledge of the general history and geography of the state
Knowledge of office procedures and methods.
Abilities
*Ability to work effectively with fellow workers and others.
*Ability to prepare reports, maintain records, and to follow oral and written instructions, rules and regulations.*Ability to perform basic math computations.
*Ability to read and understand written materials for application to daily work.
Ability to meet and deal with the public courteously and give information and directions.
Ability to keep simple cash accounts and other financial records.
*Ability to establish and maintain effective working relationships with subordinates.
*Ability to organize and clearly express information in concise written and oral form.
Ability to train and instruct employees/volunteers.Ability to maintain and organize filing and record keeping systems.
Ability to give talks effectively.
*Necessary at entry
MINIMUM REQUIREMENTS:
High School Diploma or equivalent.
NC: 7/00