SERVICE ASSISTANT4500R2 Pay Grade: 7 DEFINITION OF WORK Summary This is unskilled work in custodial/housekeeping service, laundry service, food service, personal services. Standard Classification Factors Supervision Received - LEVEL A: "Under immediate supervision…" "Immediate" means that the employee has little or no authority to select alternative work methods or to render independent judgments of any consequence. Each task is performed according to detailed instructions, written or oral. Assignments are usually for a short duration and when completed are usually checked for accuracy, adherence to instructions and established regulations, as well as the worker’s rate of performance. Difficulty - LEVEL A: Routine… Where the work is usually repetitive and the employee works from detailed instructions, the difficulty is usually limited to accuracy and speed. Complexity - LEVEL A: Work is a simple or routine nature requiring very little analytical thought. Tasks are clearly defined, highly organized, closely related and often repetitive. Few if any alternatives exist for methods or procedures to be used. Work is usually in the form of specific assignments and is closely reviewed for accuracy and progress. When guidelines exist at this level, they are usually detailed, easy-to-follow instructions that cover all or most of the important aspects of the work. Workers at this level can readily determine the actions which need to be taken. Consequence of Actions or Decisions - LEVEL A: Consequences of actions or decisions at this level are insignificant as the work is normally closely reviewed and errors are easily detected by a standard check or cross-check. Costs due to errors are negligible. Contacts - LEVEL A: The purpose of the contact is to obtain, clarify, give or screen established factual information, regardless of the type (i.e., easily understood or technical) within a well-defined relationship. Normal communication skills are required. Physical Demands - LEVEL C: The work requires moderate physical exertion. Environmental Conditions - LEVEL B: The work environment involves moderate hazards, risks or discomforts. Exposure to minor deviations from pleasant environmental conditions is normal. Minor to serious injuries are possible. Supervision/Leadership - LEVEL A: No supervisory or leadership responsibility; may explain work instructions or assist in training others. Distinguishing Features Differs from other service type classes due to the limited skill requirements. EXAMPLES OF WORK PERFORMED Measures, portions, packages and labels meat, produce and food staples for distribution to cooking areas; rotates foods and maintains food storage areas. Makes coffee, salads and sandwiches; portions and serves food in cafeteria line; buses dishes; cleans tables, floors and food service area by mopping and washing equipment. Washes dishes, pots, pans and kitchen equipment by hand or by operating dishwashing machine. Sorts, folds, picks up and delivers clean and soiled linens and clothing items. Cleans hospital equipment such as I.V. stands, wheelchairs, or therapy equipment. Keeps patient areas clean; delivers specimens, messages and other items to designated areas; transports patients to and from appointments. Cleans and disinfects restrooms, urinals, lavatories, partitions, waste baskets and trash cans and maintains supplies of toilet tissue, paper towels and soap in order to provide clean and sanitary restrooms. Sweeps and mops floors; dusts and cleans offices, institutional wards or other work areas; strips, waxes and polishes floors; polishes furniture; collects and removes waste; washes walls and windows; moves furniture. Maintains security by following procedures for locking doors and windows. Turns off all lights and fans. Makes rounds on schedule to assure that doors and windows remain locked. Notifies supervisor of security breaches. Operates a manual or electronically controlled elevator to transport employees and visitors between floors. REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS Knowledge Knowledge of the materials, methods, and practices used in cleaning operations. Knowledge of the principles of patient care, including those relating to first aid, ward housekeeping, and patient needs. Knowledge of the buildings and grounds patrolled and of the rules and regulations governing entrances and exits. Knowledge of lifesaving techniques. Abilities Ability to make minor repairs and adjustments to building fixtures and equipment. *Ability to work effectively with fellow workers and others. *Ability to deal with the public in a courteous and tactful manner. *Ability to learn routine machine operations common to type work performed, such as janitorial, laundry, food service, etc. *Ability to learn and observe safety precautions required in operations. Ability to work while standing and under conditions of high temperature and humidity. Ability to lift and carry heavy objects. *Ability to understand, learn, and follow explicit instructions and procedures provided, both orally and in written form. *Necessary at Entry MINIMUM REQUIREMENTS: None required NC: 12/88 |