CUSTODIAL SUPERVISOR4521R2 Pay Grade: 16 DEFINITION OF WORK Summary This is first line supervisory work over one or more units of custodial workers. Standard Classification Factors Supervision Received - LEVEL B: "Under general supervision…" Employees working under general supervision usually receive some instructions with respect to the details of most assignments but are free to develop their own work sequences within established procedures, methods and policies. They are often physically removed from their supervisor and subject to only periodic checks. Difficulty - LEVEL B: Average… Where the employee is confronted with a variety of duties susceptible to different methods of solution which, in turn, places a correspondingly higher demand upon resourcefulness and concentration. Positions which require the analysis and evaluation of raw data and the rendering of conclusions would, in many instances, fall into this category. Complexity - LEVEL B: Work is of a structured nature including duties that have several related steps. This level involves simple analysis of data, identification of easily distinguishable facts and recognition of differences in related situations. Workers at this level exercise limited independent judgment in determining methods or procedures to be used in making minor decisions. Work is normally controlled by frequent review and consultation with supervisors. When guidelines exist at this level, they are usually specific and aid in determining an approach to problems or situations. Workers at this level must be able to identify basic differences in situations to determine the actions which need to be taken. Consequence of Actions or Decisions - LEVEL B: Consequences of actions or decisions at this level are minor as the work is normally reviewed regularly and errors are usually detected in following operations. Errors may be disruptive to co-workers or may cause minor inefficiency. Costs due to errors are minimal. Contacts - LEVEL B: The purpose of the contact is to plan, coordinate and advise on work efforts, interpret guidelines or instructions, elicit opinions or give guidance on the basis of facts to resolve common issues or problems when the information is not sensitive in nature or the individuals or groups are working toward mutual goals and have basically cooperative attitudes. Well developed communication skills are required. Physical Demands - LEVEL B: The work requires light physical exertion. The employee may be required to perform handling activities with lightweight or easily moved items (e.g. books, file folders, boxes of office supplies, small machine parts, etc.); perform moving activities for brief periods; operate light equipment; perform repetitive motions for brief periods; confined to a work area. Environmental Conditions - LEVEL A: The work environment involves normal everyday hazards or discomforts typical of offices, meeting and training rooms, or libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent in the work environment. Exposure to deviations from pleasant environmental conditions is only occasional. The likelihood of injury is remote. Supervision/Leadership - LEVEL C: Typically involves limited supervisory responsibility which entails performing as a "first line supervisor" for a small number of employees. Supervision is not the primary responsibility of the job. Responsibility includes training, instructing, scheduling, and reviewing work and recommending hiring and disciplinary actions to a higher level of authority. Distinguishing Features Differs from the Service Assistant class which may perform basic housekeeping and janitorial duties in a general use service class. Differs from the Custodial Specialist class which performs any of a variety of highly specialized custodial services. Differs from the Custodial Supervisor Senior class which supervises a large number of crews in multiple locations, performing housekeeping and janitorial duties. EXAMPLES OF WORK PERFORMED Plans, assigns, reviews and evaluates the work of a group of custodial workers performing cleaning and housekeeping duties. Instructs workers in the performance of duties such as sweeping, mopping, waxing and polishing floors, washing windows, cleaning restrooms and replenishing supplies. Makes periodic inspections of the assigned area to review the work of subordinates. Orders janitorial and housekeeping supplies; distributes supplies to workers. Inspects work areas for conformance with health, safety and sanitation standards. REQUIRED KNOWLEDGE, ABILITIES AND SKILLS Knowledge *Knowledge of the materials, methods, and practices used in housekeeping operations. *Knowledge of the operation, use, and care of vacuum cleaners, scrubbing machines, polishing machines, and other janitorial equipment. Knowledge of the principles and techniques of supervision. Knowledge of the principles of inventory control. *Knowledge of health, sanitation and safety procedures. Abilities *Ability to exercise care in the use of cleaning materials for different types of building surfaces. *Ability to understand and follow written and oral instructions. *Ability to establish and maintain effective working relationships with subordinates and supervisor. *Ability to effectively express ideas orally. Ability to organize and clearly express information in concise written form. Ability to assign and supervise the work of the subordinates and to train and instruct employees in cleaning and other housekeeping duties. Ability to maintain and organize filing and record keeping systems. *Necessary at entry MINIMUM REQUIREMENTS: One year of experience in custodial work. NC: 12/88 |