LAUNDRY MANAGER4532R2 Pay Grade: 19 DEFINITION OF WORK Summary This is managerial work directing all activities of an institutional laundry service. Standard Classification Factors Supervision Received - Level D: "Under general direction…" Employees at this level are usually in charge of a large and important organizational unit. They plan and carry out assignments with little supervision. They report regularly to a superior, usually by means of occasional conferences, to discuss work progress or new problems which require advice from above. This designation will pertain to classes with a high order of independence. Difficulty - LEVEL B: Average… Where the employee is confronted with a variety of duties susceptible to different methods of solution which, in turn, places a correspondingly higher demand upon resourcefulness and concentration. Positions which require the analysis and evaluation of raw data and the rendering of conclusions would, in many instances, fall into this category. Complexity - LEVEL C: Work is of a standardized nature that may involve a variety of duties. Analytical thought becomes more important at this level due to increased data and changing situations. Tasks usually have several steps, some of which may not be directly related. Alternatives may exist for processes or methods to be used in solving problems. Workers at this level exercise a moderate amount of independent judgment. Work is controlled by routine review and reporting to or consultation with supervisors. When guidelines exist at this level, they tend to be more complicated or technical in nature requiring careful interpretation. Consequence of Actions or Decisions - LEVEL D: Consequences of actions or decisions at this level are significant as the work may be rarely if ever reviewed, making errors difficult to detect. Errors may cause major program failure or a high degree of confusion. Injuries to others due to errors are serious or incapacitating or both and costs due to errors are substantial. Contacts - LEVEL C: The purpose of the contact is to influence, motivate, conduct interviews, make formal presentations or counsel to achieve common understanding or solutions to problems when the information is sensitive in nature or the individuals or groups are skeptical or uncooperative. Communication techniques and well developed communication skills become an important requirement at this level. Physical Demands - LEVEL A: The work is predominantly sedentary and requires minimal or negligible physical exertion. The employee is normally seated; however, the nature of the work allows for periods of standing or walking at will. Environmental Conditions - LEVEL A: The work environment involves normal everyday hazards or discomforts typical of offices, meeting and training rooms, or libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent in the work environment. Exposure to deviations from pleasant environmental conditions is only occasional. The likelihood of injury is remote. Supervision/Leadership - LEVEL C: Typically involves limited supervisory responsibility which entails performing as a "first line supervisor" for a small number of employees. Supervision is not the primary responsibility of the job. Responsibility includes training, instructing, scheduling, and reviewing work and recommending hiring and disciplinary actions to a higher level of authority. Distinguishing Features Differs from the Laundry Supervisor class in which the work is primarily supervisory in nature. EXAMPLES OF WORK PERFORMED Establishes and reviews procedures and policies for the provision of laundry services; coordinates the collection and distribution of laundry from and to a number of separate units with varying needs and requirements. Directs and manages a multi-operational laundering process; approves safety procedures for the proper use of equipment. Estimates and projects budgetary costs for new equipment, major repairs, additional personnel and expendable supplies. Coordinates all grievances and disciplinary matters; approves or recommends selection of employees; evaluates the review of employee performance in order to ensure that the personnel function is performed satisfactorily. Plans and coordinates the training the procurement functions of the department in order to facilitate operations. REQUIRED KNOWLEDGE, ABILITIES AND SKILLS Knowledge *Knowledge of occupational hazards in an institutional laundry and of necessary safety precautions. *Knowledge of the principles and techniques of supervision. Knowledge of the principles of inventory control. *Knowledge of approved methods and practices of laundering linens, uniforms, and other institutional laundry, as well as new techniques or experimental formulas. Knowledge of the procedures and policies involved in the efficient management of an institutional laundry. *Knowledge of various textiles and types of laundry used by institutions, including the most appropriate laundering methods and techniques. Knowledge of the principles and practices involved in effectively managing a laundry that provides services to several large institutions with unique laundry requirements. *Knowledge of all phases of the laundry trade, including recent trade in development of equipment, materials, formulas, and procedures. Knowledge of the policies and procedures involved in operating a large institutional laundry in a productive manner, and of the operation and maintenance of equipment and machinery employed in a laundry. Abilities *Ability to effectively express ideas orally. Ability to maintain and organize filing and record keeping systems. Ability to observe and analyze problems in laundry production and to implement changes where necessary to improve efficiency of working conditions. *Ability to prepare reports of laundry operations, based on the interpretation of detailed records. *Ability to schedule laundry production to provide a smoother and continuous flow of work through all operations. Ability to coordinate laundry services to several large institutions in a manner that provides efficient service to all units. *Ability to organize, assign, direct and evaluate the work of a large staff of laundry employees who handle a variety of institutional linens, uniforms, and clothing. *Ability to assess laundry procedures or policies and to make appropriate modification to provide smooth, uninterrupted laundry service to a very large number of units. Ability to assess and analyze production, cost, and personnel and equipment performance records and to prepare budget requests and other reports pertaining to continuing or proposed operations. *Necessary at entry MINIMUM REQUIREMENTS: One year of experience in laundry work involving the operation of commercial scale laundry equipment. Necessary Special Requirements:
NC: 12/88 |