8160D2
Pay Grade: 15
DEFINITION OF WORK
Summary
This is support work assisting in the delivery of social services.
Work includes providing supervision of family activities, assisting in accessing community services, making referrals for services and monitoring to assure services are received, arranging for or providing transportation to medical and social service appointments, and/or providing life skills training. Work may also involve explaining eligibility requirements, gathering and verifying information, charting medical records, scheduling medical appointments, ordering health care supplies, or determining eligibility in a single program according to a prescribed formula.
Standard Classification Factors
Supervision Received - LEVEL B: "Under general supervision" Employees working under general supervision usually receive some instructions with respect to the details of most assignments but are free to develop their own work sequences within established procedures, methods and policies. They are often physically removed from their supervisor and subject to only periodic checks.
Difficulty - LEVEL B: Average Where the employee is confronted with a variety of duties susceptible to different methods of solution which, in turn, places a correspondingly higher demand upon resourcefulness and concentration. Positions which require the analysis and evaluation of raw data and the rendering of conclusions would, in many instances, fall into this category.
Complexity - LEVEL C: Work is of a standardized nature that may involve a variety of duties. Analytical thought becomes more important at this level due to increased data and changing situations. Tasks usually have several steps, some of which may not be directly related. Alternatives may exist for processes or methods to be used in solving problems. Workers at this level exercise a moderate amount of independent judgment. Work is controlled by routine review and reporting to or consultation with supervisors. When guidelines exist at this level, they tend to be more complicated or technical in nature requiring careful interpretation.
Consequence of Actions or Decisions - LEVEL B: Consequences of actions or decisions at this level are minor as the work is normally reviewed regularly and errors are usually detected in following operations. Errors may be disruptive to co-workers or may cause minor inefficiency. Costs due to errors are minimal.
Contacts - LEVEL C: The purpose of the contact is to influence, motivate, conduct interviews, make formal presentations or counsel to achieve common understanding or solutions to problems when the information is sensitive in nature or the individuals or groups are skeptical or uncooperative. Communication techniques and well developed communication skills become an important requirement at this level.
Physical Demands - LEVEL B: The work requires light physical exertion. The employee may be required to perform handling activities with lightweight or easily moved items (e.g. books, file folders, boxes of office supplies, small machine parts, etc.); perform moving activities for brief periods; operate light equipment; perform repetitive motions for brief periods; confined to a work area.
Environmental Conditions - LEVEL B: The work environment involves moderate hazards, risks or discomforts. Exposure to minor deviations from pleasant environmental conditions is normal. Minor to serious injuries are possible.
Supervision/Leadership - LEVEL B: Involves functional leadership responsibility. As a "senior worker", performing essentially the same or similar work as those overseen, responsibility includes training, instructing, scheduling and reviewing. As a "project leader" may be responsible for a phase(s) of a single project which includes planning, coordinating and reviewing the work of others. This level may also involve limited administrative responsibility such as participating in the evaluation of work performance.
Distinguishing Features
Differs from Senior Administrative Assistant class in which work is clerical in nature and does not provide for teaching, parenting and problem-solving skills.
Differs from Human Services Consultant which is involved in case management within a social service system.
EXAMPLES OF WORK PERFORMED
Performs work as outlined in case plan which may include such duties as teaching, role modeling and demonstrating home management/homemaking skill, communication, child discipline and boundary setting. Prepares written assessments and recommendations to supervisors concerning cases and their priority.
Gathers information to determine/redetermine eligibility and/or payment schedule on routine single program cases according to a prescribed formula; reviews and completes reports on client income; records and tracks records of services authorized and received; completes reviews and/or changes in client status and/or family eligibility; and completes and processes paperwork necessary to establish and maintain payment and service information systems.
Works directly with clients and service providers in providing transportation, and arranges and supervises family activities. Seeks out community resources to assist families in keeping children in their own home; schedules and documents case reviews, and participates in team meetings.
Provides information and explains agency programs to applicants and other interested persons; explains eligibility requirements, the application process, and agency/client responsibility.
Assists applicants in gathering and collecting information necessary to apply for or continue participation in agency programs; verifies information presented by applicants and providers; obtains collateral information necessary to assure comprehensive case histories.
Gathers information on clients or residents to assist in the design and development of behavioral modification programs; explains programs to residents or patients; implements programs under professional direction; collects data on results for use in determining progress toward goals and program adequacy.
Documents and maintains client files of services provided and progress toward goals. Participates in program evaluation meetings with professional staff and compiles data and information to assist in the preparation of plans and reports. Formulates and presents oral and written reports. May present oral testimony in legal proceedings.
Uses local employment office files to locate and contact applicants who have not received complete services to assure that necessary employment services are provided.
Provides in-service training to volunteers, or other non-professional staff who are working with residents or clients.
Facilitates group orientations of work program participants, conducts tests and screening evaluations; scores tests and makes referrals as needed for further evaluation and services.
Receives reports of suspected child or adult abuse; elicits information; conducts follow up inquiries; researches records to supplement/validate information; may provide crisis intervention; prepares detailed written account in accordance with agency policy so that appropriate screening decision is made; refers completed account to appropriate person.
Gathers medical history information to determine individual needs, schedules routine medical appointments and diagnostic testing, transcribe information to necessary medical forms utilizing medical terminology.
Completes hearing and vision screenings and necessary follow-up medical appointments. Assists with and handle blood draws required for lab work and DNA testing, completing necessary medical paperwork and submit DNA samples to Kansas Bureau of Investigation.
REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS
Knowledge
Knowledge of positive parenting including effective discipline as it relates to the age and functioning of the child.
Knowledge of child and adolescent growth and development.
Knowledge of the community and community resources.
Knowledge of the effects of emotional, social, economic and cultural influences on children and adults.
Knowledge of communication skills, techniques, and of standard English language.
Abilities
*Ability to establish and maintain productive work relationships with clients and with other employees.
Ability to instruct others through demonstration and role modeling.
*Ability to communicate effectively.
*Ability to understand and interpret written materials, oral as well as written instructions.
*Ability to perform basic arithmetic computations.
*Ability to make basic decisions, maintain self-control in stressful situations, and take appropriate actions.
*Ability to relate to and understand problems and needs of disadvantaged persons.
*Necessary at Entry
MINIMUM REQUIREMENTS:
High School diploma or equivalent.
NC: 09/03
REV: 08/05