8164D2
Pay Grade: 28
DEFINITION OF WORK
Summary
This is supervisory work in the administration of a human services program.
Work involves planning, organizing and directing the work of staff involved in providing direct human services for a variety of programs. Work may involve reviewing, planning and implementing program policies, implementing training, conducting management reviews of contract agencies, investigations, quality assurance reviews and monitoring compliance with federal and state rules and regulations
Standard Classification Factors
Supervision Received – LEVEL D: "Under general direction..." Employees at this level are usually in charge of a large and important organizational unit. They plan and carry out assignments with little supervision. They report regularly to a superior, usually by means of occasional conferences, to discuss work progress or new problems which require advice from above. This designation will pertain to classes with a high order of independence.Consequence of Actions or Decisions – LEVEL E: Consequences of actions or decisions at this level are highly significant. Work is rarely if ever reviewed. Errors may result in serious disruption in the operation of a major agency.
Contacts - LEVEL D: The purpose of this contact is to justify, defend, negotiate,
persuade or interrogate to settle matters, maintain good will, gain cooperation
or reach compromises when the information is controversial or the individuals
or groups have strong differences of opinions or diverse viewpoints. Extensive
use of communication techniques and well developed communication skills are
required for dealing with others
Physical Demands –LEVEL B: The work requires light physical exertion. The employee
may be required to perform handling activities with lightweight or easily moved
items (e.g. books, file folders, boxes of office supplies, small machine parts,
etc.) perform moving activities for brief periods; operate light equipment;
perform repetitive motions for brief periods; confined to a work area.
Environmental Conditions – LEVEL C- The work environment involves hazards, risks
or discomforts typical of working with or around machinery with exposed moving
parts, irritant chemicals, heavy equipment or abusive or hostile clientele and
patients. Exposure to disagreeable weather conditions and extreme levels of
temperature, ventilation, lighting and sound are normal. Protective clothing
or gear and specific safety standards or procedures may be required. Serious
injury is possible.
Supervision/Leadership – LEVEL D: Involves administrative supervision responsibility.
As a "first line supervisor", the primary responsibility involves
scheduling, supervising and evaluating employees who perform the same or similar
work. Responsible for recommending hiring and disciplinary actions to a higher
level of authority. As a "project manager" may direct the activities
of project leaders to develop plans and criteria and to evaluate progress and
results for one or more projects.
Distinguishing Features
Differs from the Program Consultant I where actions and decisions have limited
impact on the agency’s mission; or liaison activities are limited to the initial
state.
EXAMPLES OF WORK PERFORMED
Provides administrative and program supervision, insuring programs are in accordance
with state, and/or federal laws, rules and regulations. Recruits, interviews,
hires and trains professional and support staff.
Interprets state requirements, standards and criteria for administering human
service programs in local, area, and statewide situations.
Assesses training needs, develops training packages, schedules and conducts
program specific training, collaborating with other programs for their respective
areas of specialization.
Analyses local systems of program implementation, identifies strengths or dysfunctions
and plans and recommends corrective actions. Holds scheduled conferences with
staff concerning problems, advises on methods of managing caseload, establishing
priorities and reaching appropriate decisions.
Represents the agency at various meetings, conferences, seminars and hearings.
Acts as liaison between the agency and local public officials, community and
citizen organizations, contract staff, other agencies and disciplines.
Establishes or participates in establishing or revising guidelines for authorizations
for the purchase of consultative examinations and medical evidence of record
by section staff; ensures that guidelines comply with established policy and
that total funds obligated do not exceed section budget authority.
Establishes and maintains a program of standardized supervisory review of initial,
reconsideration, appeals and other disability claims to evaluate employee performance.
Acts as liaison between the program section and federal and state offices to
provide information and identify and resolve case-related issues.
Reviews and analyzes management reports, case files, procedural expectations
and other materials related to complaints, appeals and fraud in order to determine
propriety of actions. Evaluates and makes recommendations concerning the need
for new and revised statewide policies and programs.
REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS
Knowledge
Knowledge of program policies, rules, and regulations relating to human service
assistance and human behaviors.
Knowledge of principles involved in supervision, administration, interviewing
and other information gathering and clinical assessment techniques.
Knowledge of financial aid programs, community and social resources available
to clients.
Knowledge of principles and techniques for analyses, development and presentation
of training.
Knowledge of the functional limitations of physiological and psychological impairments.
Knowledge of various social-economic, ethnic environmental factors and groups.
Knowledge of the laws, rules, and regulations of disability programs.
Abilities
*Ability to provide leadership in the development, administration of various
human service programs.
*Ability to supervise, by participating in recruitment and selection of staff,
then in planning, assigning and evaluating work of program staff.
*Ability to evaluate a variety of program specific information, draw logical
conclusions, detect inconsistencies and noncompliance and develop solutions.
*Ability to communicate effectively orally and in writing by composing meaningful,
concise and accurate reports and correspondence.
*Ability to read and understand medical and other reports, extract pertinent
facts, and recall them with a minimum or review.
*Ability to consider special criteria, technical requirements, and handling
procedures applicable in the adjudication of claims.
*Ability to use the Dictionary of Occupational Titles and related subject matter
to identify claimants’ jobs and to perform simple vocational analysis.
*Ability to maintain effective relationships with staff, community agencies,
applicants/clients, co-workers and subordinates.
*Necessary at Entry
MINIMUM REQUIREMENTS
Six years of experience interviewing, investigating, compiling information,
documenting decisions, interpreting guidelines and/or providing technical assistance
relevant to the agency's program. Post secondary education may be substituted
for experience as determined relevant by the agency.
NC: 09/03
REV: 08/05
REV: 10/07
REV: 06/09