JUVENILE CORRECTIONS OFFICER II4305L1 Pay Grade: 20 DEFINITION OF WORK Summary This is full-range supervisory corrections work in a juvenile correctional facility ensuring public safety by providing security and control of juvenile offenders and reintegration programs. Incumbents plan, organize, direct and evaluate the activities of the unit on an assigned shift. Incumbents are responsible for performance evaluations and on-going development and mentoring of staff. Standard Classification Factors Supervision Received - LEVEL B: "Under general supervision…" Employees working under general supervision usually receive some instructions with respect to the details of most assignments but are free to develop their own work sequences within established procedures, methods and policies. They are often physically removed from their supervisor and subject to only periodic checks. Difficulty - LEVEL C: Considerable… Duties which require a high degree of concentration because of the many factors which must be considered and weighed before a decision can be reached. Usually positions that require planning, developing, and coordinating programs and directing fairly large groups of people fall into this category. Complexity - LEVEL C: Work is of a standardized nature that may involve a variety of duties. Analytical thought becomes more important at this level due to increased data and changing situations. Tasks usually have several steps, some of which may not be directly related. Alternatives may exist for processes or methods to be used in solving problems. Workers at this level exercise a moderate amount of independent judgment. Work is controlled by routine review and reporting to or consultation with supervisors. When guidelines exist at this level, they tend to be more complicated or technical in nature requiring careful interpretation. Consequence of Actions or Decisions - LEVEL D: Consequences of actions or decisions at this level are significant as the work may be rarely if ever reviewed, making errors difficult to detect. Errors may cause major program failure or a high degree of confusion. Injuries to others due to errors are serious or incapacitating or both and costs due to errors are substantial. Contacts - LEVEL B: The purpose of the contact is to plan, coordinate and advise on work efforts, interpret guidelines or instructions, elicit opinions or give guidance on the basis of facts to resolve common issues or problems when the information is not sensitive in nature or the individuals or groups are working toward mutual goals and have basically cooperative attitudes. Well developed communication skills are required. Physical Demands - LEVEL C: The work requires moderate physical exertion. Environmental Conditions - LEVEL C: The work environment involves hazards, risks or discomforts typical of working with or around machinery with exposed moving parts, irritant chemicals, heavy equipment or abusive or hostile clientele and patients. Exposure to disagreeable weather conditions and extreme levels of temperature, ventilation, lighting and sound are normal. Protective clothing or gear and specific safety standards or procedures may be required. Serious injury is possible. Supervision/Leadership - LEVEL D: Involves administrative supervision responsibility. As a "first line supervisor", the primary responsibility involves scheduling, supervising and evaluating employees who perform the same or similar work. Responsible for recommending hiring and disciplinary actions to a higher level of authority. As a "project manager" may direct the activities of project leaders to develop plans and criteria and to evaluate progress and results for one or more projects. Distinguishing Features Differs from the Juvenile Corrections Officer I class which is non-supervisory corrections work lead work providing only functional supervision. Differs from the Juvenile Corrections Officer III class which is shift management or unit management work.. EXAMPLES OF WORK PERFORMED Implements policies, procedures and techniques to ensure public safety, security and control of juvenile offenders. As a unit shift supervisor, plans and organizes the activities and work performed in the living unit on an assigned shift. Evaluates staff performance through direct observation of their work and provides on-going feedback and coaching. Assesses staff training needs and assists in scheduling needed training. Determines what security measures are required to restrain offenders who are exhibiting dangerous and destructive behavior; directs the actions of staff members to intervene and eliminate destructive behavior. Serves as a member of a treatment team to determine which programs, methods and experiences are appropriate for the treatment of juvenile offenders. Serves as the group leader to a small group by reviewing and assessing their adjustment and functioning; meets daily with assigned group members and receives detailed instructions from supervisors and professionals on the treatment strategies and techniques to be followed for individual members of the group. May participate in hiring process; responsible for on-going development and mentoring of staff; recommends disciplinary action as appropriate. May complete administrative tasks as required for the effective operation of the unit. REQUIRED KNOWLEDGE, ABILITIES AND SKILLS Knowledge *Knowledge of juvenile offender physical and psychological needs and basic human behavior. *Knowledge of Behavioral Management System. *Knowledge of English, grammar, spelling and punctuation. * Knowledge of social skills. * Knowledge of the counseling skills required for small groups. * Knowledge of special problems and disturbances experienced by juvenile offenders. * Knowledge of the principles and practices of supervision. Knowledge of safety and security procedures and practices. Knowledge of State Employee and Manager Review Systems. Knowledge of juvenile offender handbook. Knowledge of the functions of all programs and living units in a state facility for juvenile offenders. Knowledge of facility guidelines necessary to manage a unit on a shift and to orient new employees. Knowledge of the agency's and facility's policies, rules, and regulations as well as philosophy on juvenile justice and knowledge of the American Correction's Association standards. Knowledge of appropriate health protocol for juvenile offenders. Abilities * Ability to be a positive adult role model. * Ability to make written and oral reports. * Ability to observe and understand human behavior. * Ability to listen to and be empathetic with juvenile offenders. * Ability to make proper responses to safety and security problems. * Ability to relate to all staff members and to juvenile offenders. * Ability to use oral and written information in a timely and efficient manner. * Ability to supervise a staff in the care of potentially dangerous juvenile offenders. * Ability to exercise sound judgment in dealing with crises situations involving juvenile offenders. Ability to demonstrate skills and techniques for the care and treatment of juvenile offenders. Ability to establish and maintain control of a group of juvenile offenders in a correctional setting. Ability to counsel juvenile offenders. Ability to lead juvenile offenders in assigned tasks. Ability to effectively utilize interpersonal skills in supervising a unit Ability to effectively lead by example. *Necessary at Entry MINIMUM REQUIREMENTS: High school diploma or equivalent and one
year of experience in the care, control, and treatment of offenders. Coursework in criminal justice or the behavioral sciences may be
substituted for the required experience as determined relevant by the agency. Necessary Special Requirements: NC: 06/99 |