EDUCATIONAL/INFORMATIONAL REPRESENTATIVE I8183A6 Pay Grade: DEFINITION OF WORK Summary This is specialized work giving informational or educational presentations or instruction. Work involves presenting information to individuals, groups and organizations; assisting in creating or revising the theme and content of presentations and constructing related informational materials; schedules and participates in informational sessions, tours, and lectures. Standard Classification Factors Supervision Received - LEVEL B: "Under general supervision…" Employees working under general supervision usually receive some instructions with respect to the details of most assignments but are free to develop their own work sequences within established procedures, methods and policies. They are often physically removed from their supervisor and subject to only periodic checks. Difficulty - LEVEL B: Average… Where the employee is confronted with a variety of duties susceptible to different methods of solution which, in turn, places a correspondingly higher demand upon resourcefulness and concentration. Positions which require the analysis and evaluation of raw data and the rendering of conclusions would, in many instances, fall into this category. Complexity - LEVEL C: Work is of a standardized nature that may involve a variety of duties. Analytical thought becomes more important at this level due to increased data and changing situations. Tasks usually have several steps, some of which may not be directly related. Alternatives may exist for processes or methods to be used in solving problems. Workers at this level exercise a moderate amount of independent judgment. Work is controlled by routine review and reporting to or consultation with supervisors. When guidelines exist at this level, they tend to be more complicated or technical in nature requiring careful interpretation. Consequence of Actions or Decisions - LEVEL B: Consequences of actions or decisions at this level are minor as the work is normally reviewed regularly and errors are usually detected in following operations. Errors may be disruptive to co-workers or may cause minor inefficiency. Costs due to errors are minimal. Contacts - LEVEL A: The purpose of the contact is to obtain, clarify, give or screen established factual information, regardless of the type (i.e., easily understood or technical) within a well-defined relationship. Normal communication skills are required. Physical Demands - LEVEL C: The work requires moderate physical exertion. Environmental Conditions - LEVEL B: The work environment involves moderate hazards, risks or discomforts. Exposure to minor deviations from pleasant environmental conditions is normal. Minor to serious injuries are possible. Supervision/Leadership - LEVEL C: Typically involves limited supervisory responsibility which entails performing as a "first line supervisor" for a small number of employees. Supervision is not the primary responsibility of the job. Responsibility includes training, instructing, scheduling, and reviewing work and recommending hiring and disciplinary actions to a higher level of authority. Distinguishing Features Differs from the Educational/Informational Representative II in which the incumbents perform specialized, technical work to develop and promote informational programs. Differs from the Public Information Officer class series in which the incumbents organize a public relations program to promote public understanding of agency objectives, policies or programs. EXAMPLES OF WORK PERFORMED Imparts information to individuals, groups, and organizations; answers inquiries from the audience to expand or reinforce the details of the presentations. Presents instruction in subjects such as safety, energy conservation, general first aid procedures, school transportation, cardio pulmonary resuscitation, and health and hygiene. Participates in developing and modifying theme and content of lectures, tours, outreach programs, field trips, workshops, media programs, special events and seminars. Makes recommendations to higher-level staff to change informational presentations by reviewing audience feedback materials and researching new ideas to reinforce the theme and improve the content of the presentations. Responds to inquiries and explains and interprets regulations, standards and statutes. Participates in creating and revising materials such as written articles, brochures, scripts, exhibits, displays, and audio-visual aids used in informational presentations; disseminates informational materials to interested individuals, groups and organizations. Schedules and arranges presentations before the public; engages other speakers for presentations. May supervise and train lower-level staff. REQUIRED KNOWLEDGE, ABILITIES AND SKILLS Knowledge Knowledge of the principles and methods for developing informational programs and materials. Knowledge of the various media used to develop informational materials and presentations. *Knowledge of the principles and practices of effectively speaking in public. Abilities *Ability to write and edit various forms of informational material. *Ability to discern the most effective form of media to use for informational presentations and materials. *Ability to effectively speak in public. *Ability to establish and maintain effective working relationships with administrative officials, employees and the public. *Ability to transport training supplies which may include mannequins. *Ability to demonstrate CPR, first aid, or other training techniques. *Necessary at Entry MINIMUM REQUIREMENTS: Six months of experience in developing and delivering informational or educational presentations. Education may be substituted for experience as determined relevant by the agency. NC: 06/93 |