Kansas Department of Administration - SHARP Customer Service
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SHARP Hours:
Mon-Fri: 7AM-6PM
Sat: 1PM-9PM
Sun: 1PM-6PM

SHARP Help Desk:
785-368-8000
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SHARP Message #710


Date

1/8/08

Author

Payroll

Subject

Employee Self Service W-4 changes

Message Text:

 

A technical issue has been identified that resulted in some Employee Self Service W-4 changes generating a confirmation e-mail to the employee’s agency but not actually updating the Employee Tax Data in SHARP. This issue affected W-4 self-service updates during the period of December 20, 2007 – January 8, 2008. Employees who received an error message after entering their password and clicking ‘Continue’ to complete the change are affected and should review their Federal Withholding Tax Data settings and make updates if necessary. We apologize for any inconvenience this has caused.

Please remind your employees that a valid e-mail address is required for proper processing of self-service requests. In addition, a Submit Confirmation page will appear at the conclusion of a self-service transaction to confirm that the transaction processed successfully.

Please direct any questions regarding this issue to Nancy Ruoff in Payroll Services at (785) 296-5369 or via e-mail at Nancy.Ruoff@da.ks.gov.