SMART Messages

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DATE July 25, 2012
Module Travel
Subject SMART Travel and Expense Issue

Travel and Expenses

It has come to our attention that duplicate ACH payments were issued on July 23, 2012 for expense reports originally paid on July 20, 2012. The duplicate payments have been identified, and offsetting entries should post to the affected employee’s bank account on July 25, 2012.

We continue to evaluate the SMART system to identify any additional steps needed to ensure accurate transaction history.

In order to effectively troubleshoot this issue, the July 24, 2012 ACH expense paycycle was placed on hold. We anticipate resuming our normal expense paycycle processing schedule on July 25, 2012.

We apologize for the inconvenience.

SMART Team

 

 

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