SMART Messages

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MESSAGE 041911-01
DATE April 19, 2011
AUTHOR Purchasing
Subject Staples Orders
Message Text: We have recently received communication from Staples regarding issues with office supply orders submitted by some agencies. As a result, we offer the following reminders that will help Staples provide timely and accurate order processing.

· Staples is the only vendor connected directly to SMART for placing orders electronically. Therefore, the default PO dispatch method is “EDX” (Electronic Data eXchange). Changing the dispatch to “Email” or “Fax” will result in delays and potential errors because their personnel are forced to manually re-enter the order.
· Change Orders may be executed to Staples purchase orders. This is especially necessary to correct the PO to what was actually received. Please remember that SMART automatically dispatches all Change Orders. Therefore, the dispatch method MUST be changed from “EDX” to “Phone” or “Print” on Change Orders to prevent order duplication. [Note: POs with the “Print” dispatch method are not printed.]
· Staples’ Special Orders are processed similar to other non-Staples orders once initial product information has been gathered. Please click here to access the SMART Training Resources web page; scroll down to locate the “Staples Special Order Desk Aid” under the “Purchasing” heading. Do NOT combine Staples’ Special Orders with other typical office supply products on the same Requisition or PO.
Thank you for your assistance and attention to details with these matters.

The SMART Team

 

 

 

 

 

 

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