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MESSAGE 072210-02
DATE July 22, 2010
AUTHOR Finance
Subject Lost Transactions

Message Text:While working in any module the end-user may get “kicked out” or “lose transactions” without warning and prior to the appearance of a 20-minute inactive session warning. The user may be returned to the sign on screen or to a previous “lookup” screen. This behavior is intermittent and occurs across modules. The SMART Team is working diligently on a resolution. We have put in place a diagnostic test to help troubleshoot the issue. Agencies reporting the issue have been contacted directly and have been asked to report if the situation has improved or has not changed. Please continue to report this issue if it occurs.


 

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