State of Kansas Paycard Program
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Skylight Debit Card Account
Frequently Asked Questions for Employees
Q. Who is a candidate for a Skylight Debit Card?
A. Someone who wants to enjoy the benefits of a bank account without a credit check or
minimum balance; someone who is tired of waiting in line on pay day, only to pay high check-cashing
fees to get your money; someone who would enjoy the convenience of 24X365 cash access;
someone who chooses, for whatever reason, not to use traditional banking services.
Q. Where can I use my Skylight Card?
A. You can use your Skylight Debit Card at ATM's that display the STAR, Plus, Pulse, or
Interlink network symbols and wherever PIN based debit transactions are accepted (retail
locations, grocery stores, etc.) Many merchants also offer cash over on debit purchases.
Q. Do I get a new card each pay period?
A. No. Your card provides unlimited access to your account. You keep the same card
and your employer automatically adds your pay to your account each payday.
Q. How do I know how much I have been paid?
A. You can access your pay information, just like before, via the Paycheck View on the
Employee Self Service web site at http://www.kansas.gov/employee/
or you can call Skylight's Interactive Voice Response System as listed on the back of your
card at 1-800-686-3363 to obtain your balance and the amount of your last deposit.
Q. How do I know what I have spent or what my available balance is?
A. You will receive a monthly statement listing all account activity. You can also get
your balance, free of charge, at anytime, by calling Skylight at the number on the back
of your card, 1-800-686-3363. There is a $1.00 charge for balance inquiries at an ATM.
It can also be helpful to save your receipts from an ATM or a merchant to keep a record
of what you've spent.
Q. What do I do if I have a question or problem like the card not working
or being lost or stolen?
A. Call the number on the back of your card 24 hours a day, 7 days a week. The number
is: 1-800-686-3363. Follow the recorded instructions. From that number you can also
speak with a live customer service representative regarding any questions you may
have that cannot be answered via the automated system. If your card was lost or
stolen, your first card replacement is free. After that, there is a $7.00 charge
to replace a lost or stolen card.
Q. How do I get money or account information using an ATM?
A. Insert your card in the machine and follow the instructions for entering your
Personal Identification Number (PIN). Once your PIN has been entered successfully,
you can choose to withdraw funds or do a balance inquiry. If you chose to
withdraw cash, enter the amount you wish to withdraw. The ATM will present the
amount of cash you requested along with a printed receipt, and it will return your card.
Q. What is the fee for withdrawing cash at an ATM?
A. There is a fee of $1.50 for each withdrawal. This fee will be posted to your account
and will appear on your statement. Additionally, if you use an ATM that is outside of the
Skylight "surcharge-free" ATM network, there may be an ATM owner fee in addition
to the $1.50 withdrawal fee. This fee is called a "surcharge" and will be disclosed
on the ATM screen. You can either accept the fee and continue the transaction, or cancel
the transaction. This fee, imposed by the bank that owns the ATM, is different from the
ATM fee listed in your cardholder agreement, but will also be noted on your statement.
Q. How do I obtain the locations of "surcharge-free" ATM s in my area?
For information on surcharge-free ATMs in your area, logon to the employee web site at
http://www.kansas.gov/employee/ for a link
to Skylight's surcharge free ATM network or simply call Skylight Customer Care at 1-800-686-3363
and select option 4. In either case, you will need to provide your card number and a zip
code so that nearby surcharge-free ATMs can be located for you.
Q. Is it safe to use my card to withdraw cash?
A. Yes. Your card can be used to withdraw cash only when you enter your unique Personal
Identification Number (PIN). The PIN is an important part of the card's security and should
not be shared.
Q. How do I use the card to make a purchase?
A. At a merchant location, when you are asked if it is to be a credit or debit transaction,
you need to select "debit" and enter your 4-digit PIN. Many merchants also allow
"cash over" on the purchase amount.
Q. Will I get charged a fee for using my card at participating
merchants?
A. Yes, there is a $1.00 charge for making a purchase at participating merchants.
There is no additional fee for obtaining cash over the purchase amount at merchant
locations that offer this feature, unless it is disclosed on the terminal or by
the merchant.
Q. Can I use my card to withdraw funds or make a purchase that is
larger than the balance in my account?
A. After your account is open for 60 days, Skylight automatically provides you with courtesy
overdraft capability, up to a maximum of $25 to cover your emergency cash needs. (See Account
Fees for Insufficient Funds - Paid fee of $10.00.) If you prefer to disable the overdraft
feature, please contact Skylight Customer Care at 1-800-686-3363.
Q. May I let someone else use my card?
A. You are liable for any purchases made by another person with whom you have shared your
card and/or PIN. Keep your card and the card account number under your control at all times.
Choose a PIN that cannot be easily "guessed at" by others, such as your phone
number, date of birth, etc. Do not tell anyone your PIN or write your PIN on your card.
Q. Can I get a second card on my account for my spouse to use?
A. Yes, you can contact Customer Care to obtain a second card on your account.
The fee is $3.00 per month for the second card. Your spouse can also have their
pay direct deposited into the account.
Q. Can I make monetary transfers from my account?
A. Yes, you can make wire transfers or, if you want to make transfers regularly,
you can open a Skylight SubAccount and make transfers to someone in another country
or a college student, for instance. (See fee schedule for pricing.)
Q. Can I add money to my card other than money direct deposited from
my pay?
A. Yes, Skylight will accept money order deposits via mail and will post the funds
to your account. Skylight also has an agreement with MoneyGram (18,000 locations
nationwide) to accept cash for deposit to your Skylight account. Please check with
MoneyGram for associated fees. You can also use your account for any direct deposit
transaction such as, travel reimbursements, state tax refund checks, spouses pay
check, etc.
Q. What happens to the card if I leave employment at the State of
Kansas?
A. You can keep your Skylight card and your account! Skylight is your bank and values the
opportunity to continue to serve you. Simply provide any new or additional employer with
your account information. Call Customer Care for your "bank routing number" and/or
account number to be set up on direct deposit.
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