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Abolished 9/28/2003 CHILD SUPPORT ENFORCEMENT SPECIALIST I4037D2 Pay Grade: 21 DEFINITION OF WORK Summary This is case management work in a child support enforcement program. Work involves managing an assigned caseload consisting of multi-programs and disseminating and interpreting program information. Interviews applicants and recipients of program services, employers and collaterals to gather information needed in order to determine the location of absent parents, and establish and enforce child support and medical support orders. Contacts absent parents in an effort to establish paternity and to establish and enforce child support obligations through agreed orders. Standard Classification Factors Supervision Received - LEVEL C: "Under direction…" Employees at this level usually receive a general outline of the work to be performed and are generally free to develop their own sequences and methods within the scope of established policies. New, unusual, or complex work situations are almost always referred to a superior for advice. Work is periodically checked for progress and conformance to established policies and requirements. Difficulty - LEVEL B: Average… Where the employee is confronted with a variety of duties susceptible to different methods of solution which, in turn, places a correspondingly higher demand upon resourcefulness and concentration. Positions which require the analysis and evaluation of raw data and the rendering of conclusions would, in many instances, fall into this category. Complexity - LEVEL D: Work is of a diversified nature that usually involves multiple unrelated steps. Analytical thought is necessary for dealing with complex data and situations. Work often involves a variety of unrelated processes and may require planning or carrying out a sequence of actions or both. Several alternatives usually exist at this level for approaching problems or situations. Workers at this level exercise a considerable amount of independent judgment. Work is controlled by occasional review and by reporting to or consultation with supervisors or superiors. When guidelines exist at this level, they are usually broadly defined or technical requiring careful analysis and interpretation. Consequence of Actions or Decisions - LEVEL D: Consequences of actions or decisions at this level are significant as the work may be rarely if ever reviewed, making errors difficult to detect. Errors may cause major program failure or a high degree of confusion. Injuries to others due to errors are serious or incapacitating or both and costs due to errors are substantial. Contacts - LEVEL C: The purpose of the contact is to influence, motivate, conduct interviews, make formal presentations or counsel to achieve common understanding or solutions to problems when the information is sensitive in nature or the individuals or groups are skeptical or uncooperative. Communication techniques and well developed communication skills become an important requirement at this level. Physical Demands - LEVEL A: The work is predominantly sedentary and requires minimal or negligible physical exertion. The employee is normally seated; however, the nature of the work allows for periods of standing or walking at will. Environmental Conditions - LEVEL C: The work environment involves hazards, risks or discomforts typical of working with or around machinery with exposed moving parts, irritant chemicals, heavy equipment or abusive or hostile clientele and patients. Exposure to disagreeable weather conditions and extreme levels of temperature, ventilation, lighting and sound are normal. Protective clothing or gear and specific safety standards or procedures may be required. Serious injury is possible. Supervision/Leadership - LEVEL A: No supervisory or leadership responsibility; may explain work instructions or assist in training others. Distinguishing Features Differs from the Child Support Enforcement Specialist II class which involves quality assurance reviews, lead worker responsibilities, application of advanced skills in handling or assisting others in handling more difficult cases as well as assisting in the training and orientation of new staff. EXAMPLES OF WORK PERFORMED Assesses the needs of custodial parents and manages a multi-program caseload by applying state, federal and interstate laws, regulations and court rules; assesses and determines potential collections and barriers for each case, reviews cases for modifications of court orders, calculates the probable support order based on Supreme Court guidelines. Interviews custodial parents to gather information and evidence to establish paternity and obtain court-ordered child or medical support. Contacts and interviews absent parents in an effort to negotiate and achieve an agreed order for paternity establishment and for child and/or medical support. Locates absent parents and verifies employment status and other resources. Works with custodial parents in identifying putative fathers. Works with putative fathers to achieve voluntary acknowledgement of paternity. Schedules and follows up on blood testing results. Coordinates establishment and enforcement activities with a variety of professional staff and public and private agencies and businesses including court trustees, attorneys, financial agencies, and blood testing laboratories. Negotiates settlements with absent parents to achieve an agreed order of support and judgment for past support and assistance paid out. Initiates, completes, and forwards to other states, through interpreting individual interstate rules and regulations, interstate income withholding orders to obtain child support payments; monitors receipt and disbursement of monies to assure accurate distribution of child support. Evaluates information and initiates referrals with supporting evidence to legal staff for action when an agreed order cannot be obtained. Prepares appeal summaries. Gathers evidence for attorneys to use in welfare fraud cases. Provides parents with information about the availability of services and refers them to appropriate agencies, departments or community programs. Accepts and processes referrals, processes pass-through payments, shares information and refers uncooperative recipients for sanctions. Reviews records of and investigates sources of undistributed collections to determine to which cases funds may apply. Computes division and application of undistributed funds. Coordinates with other staff managing related cases to determine an equitable distribution of available funds. Computes and reconciles arrearages, unreimbursed assistance and post judgment interest. Verifies information and investigates discrepancies. Explores legal and financial issues with parents to assist them in making informed decisions regarding their legal and financial options. Prepares appeal summaries for administrative hearing officers, gathers necessary evidence for use in court and testifies at administrative hearings and court actions. Participates in the planning and conducting of automated systems design and enhancement workshops and conducts acceptance testing. REQUIRED KNOWLEDGE, ABILITIES AND SKILLS Knowledge Knowledge of available interstate income withholding procedures with other states and their individual requirements and procedures. Knowledge of federal and state laws and regulations pertaining to paternity and child support. Knowledge of state social service or financial aid programs, such as income maintenance, medical assistance, foster care, and unemployment insurance. Knowledge of the Child Support Enforcement automated systems. Knowledge of principles of interviewing and other information gathering techniques. Knowledge of court system and legal proceedings and principles pertaining to child support enforcement. Knowledge of various social-economic, ethnic, and cultural groups. Abilities *Ability to communicate effectively orally and in writing. *Ability to compute complex equations using addition, subtraction, division, multiplication, and percentages. Ability to use accounting procedures to compute arrearages, unreimbursed assistance, medical costs, and post judgment interest. Ability to conduct fact-finding investigations and summarize and interpret findings. *Ability to establish and maintain effective working relationships with applicants, recipients, absent parents, co-workers, and the community as well as with contractors, judges and other court staff. *Ability to maintain self-control under stressful situations. *Necessary at Entry MINIMUM REQUIREMENTS: Job knowledge at an entry level in human services assistance. NC: 06/94 |