Kansas State Employment Center

Job Description

Job Title:   Service Desk Analyst

County:   Shawnee

Req. No:   187689

Agency Name:   Department of Administration

Posting Type:   External  --> Click here for Definition of Posting Type

Applications accepted through:    ,

Job Description:

REPOSTING.  There are several positions available working various shifts.

The Service Desk Analyst provides a world class level of customer service to all employees, partners, and other affiliates as a single point of contact for end users to receive IT support and service.  These positions serve as a representative of the IT department and must do so with professionalism, competence, and positivity. 

Responsibilties include monitoring the Service Desk phone queue and the ticketing system, while properly noting, categorizing, and logging trouble tickets; owning all tickets to ensure every issue is resolved in a timely manner or escalated to higher level of technical support when necessary. Adherence to established procedures and security policies is a must and high confidentiality is required in accordance with the agencies’ high standards and SLA’s (Service Level Agreements) in place for each client.

Minimum Requirements:  Ability to obtain and retain an OITS and KCJIS Security Clearance is a requirement of employment and continued employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Non-Technical Skills:

Technical Skills:

Education:  High school diploma or GED required; Technical Certification, Associate’s degree preferred.  A combination of education, training, and experience may be substituted when competency in the role is demonstrated.

Salary:  $27,000 - $35,000 (or commensurate with experience)

These positions are unclassified, full time with benefits.  Positions are open until filled.

How To Apply:

Step 1:  Register by completing the online Personal Data Form (Skip this step if you already have an Applicant ID number.)

Step 2:  Complete the online State of Kansas Employment Application form and send to the Department of Administration.

Step 3:   Send the Kansas Tax Clearance Certificate to dofapersonnel@ks.gov

KANSAS TAX CLEARANCE CERTIFICATE REQUIRED:  Each applicant applying for a State of Kansas job vacancy must obtain a valid and up to date Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue’s website at http://www.ksrevenue.org/taxclearance.html.  A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual’s account is compliant with all primary Kansas Tax Laws.  A Tax Clearance expires every 90 days.  All applicants, including current State employees, are responsible for submitting a valid and up to date certificate with all other application materials to the hiring agency.  This is in accordance with Executive Order 2004-03.  If you need assistance with the tax clearance, please contact 785-296-3199.

Failure to follow the instructions and submit all required documentation may affect your consideration for this position.  If you have questions, please don’t hesitate to call me.

Contact Information:
Kim Warren
Department of Administration Personnel Office
900 SW Jackson, Room 401-North
Topeka, KS 66612
Email: dofapersonnel@ks.gov
Phone: 785-296-4770
FAX: 785-368-6610

Veterans’ Preference Eligible (VPE):
Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position.  The veterans' preference laws do not guarantee the veteran a job.  Positions are filled with the best qualified candidate as determine by the hiring manager.  Additional VPE information can be found at http://da.ks.gov/ps/aaa/recruitment/veterans.htm.

Individuals with disabilities are encouraged to contact the agency recruiter if reasonable accommodations are needed for any part of the application or hiring process.

The Department of Administration is an Equal Opportunity Employer 


Find out more about us at our web site

Class/Uncl Full/Part Time: Grade: Hiring Rate: Pay Frequency:
U F 001 $0.00 Hourly

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