Kansas Department of Administration - SHARP Customer Service
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SHARP Hours:
Mon-Fri: 7AM-6PM
Sat-Sun 1PM-6PM

SHARP Help Desk:
785-368-8000
Option 1 (SHARP)
*Listen for options.

 

SHARP Contact Information


SHARP Help Desk: 785-368-8000, Option 1
DPS Main Number: 785-296-4278
Accounts & Reports Main Number: 785-296-2311
State of Kansas Online Communication Directory
Intranet Directory (for state use only)

 

Choose a link below to jump to a specific section:

General Human Resource, Benefits, Payroll, Recruitment, Technical

 

General Human Resources

Ad-Hoc Queries and Open Records Reports 
General Human Resource Questions
Human Resource Reports 
Human Resource Transactions for Agencies 
Informational Circular Distribution
Leave Accruals
Longevity Bonus/Step Increase
Personnel System Tables 
Reports Not Available to Agencies 
SHARP Data Corrections  
SHARP Operator Sign-Ons  
SHARP Training CBT's 
Time and Leave
Unclassified Job Codes
Workers Compensation Adjustments 
 

Benefits

Deferred Compensation Enrollment/Loan Program
Flexible Spending Accounts (FSA)  
FMLA
Group Health Insurance (GHI) - Active Employees Only
Group Health Insurance (GHI) - COBRA/Direct Bill Only
KPERS Buyback Enrollment
Optional Group Life Insurance Enrollment 
Shared Leave 
 

Payroll

Direct Deposits, Regents' Payroll Processing 
Federal and State Tax Regulations
Funding Groups, General Ledger Data, STARS Payroll Transactions
Garnishments, Income Withholding Orders, Levies, Bankruptcies 
Paycheck Adjustments/Supplementals, Reprints/Reversals, Payroll Error Messages, KPAY010 Employees Not Processed 
Payroll Policies and Procedures, Payroll Issues, SHARP System Programming Problems and Modifications 
Payroll Tax Data, Employee/Employer Deduction Data, Paycheck Mailing Addresses, Year-to-Date Balances, W-2's, Prior Year Adjustments 
Savings Bonds, Organizational Dues, Regents' Stop Payments/Reprints
Third Party Remittances, Statistical Reporting and Documentation 
 

Recruitment

Applicant Process
Notice of Vacancy Reports
 

Technical

Printing Reports from Core FTP 
Technical Problems
 

 


Ad-Hoc Queries and Open Records Reports

Contact: Kristine Scott, DPS; kristine.scott@da.ks.gov

Typical Questions:

  • Request an Ad Hoc report for information not available in on-line reports

General Human Resource Questions

Contact: Agency Human Resource Consultant, DPS 296-4811

Typical Questions:

  • Interpretation of Statutes, Regulations and Bulletins
  • Procedures relating to Human Resource Management
  • Eligibility for D-Day
  • Use of sick leave and/or vacation leave

Human Resource Reports

Contacts: Agency Human Resource Consultant, DPS 296-4811

Typical Questions:

  • Establishing parameters
  • Frequency of the report
  • Request generation of a report not listed in the 'Agency-Run Report Guide'

Human Resource Transactions for Agencies

Contacts: Agency Human Resource Consultant, DPS; 296-4811

Typical Questions:

  • Transferring employees to/from agencies.

Informational Circular Distribution

Contacts: Circulars are available from the Accounts and Reports website at http://www.da.ks.gov/ar/infocirc/. To receive notice of future informational circulars, subscribe to the listserv available from this web page.

Typical Questions:

  • Request copies of Informational Circular

Leave Accruals

Contact: Agency Human Resource Consultant, DPS 296-4811

Typical Questions:

  • Calculate or correct sick leave and/or vacation leave balances
  • Leave accrual problems and corrections

Longevity Bonus/Step Increases

Contact: Agency Human Resource Consultant, DPS; 296-4811

Typical Questions:

  • Longevity bonus not appearing on eligibility listing
  • Step increases that did or did not update on job data panels
  • Correcting 'Date Next Increase' field

 Personnel System Table

Contact: Patti Pearce, DPS; 296-7232; patti.pearce@da.ks.gov

Typical Questions:

  • Requesting a new unclassified job code
  • Changing rates on an agency unique salary plan
  • Activating and inactivating Department ID

Reports Not Available to Agencies

Contact: Agency Human Resource Consultant, DPS 296-4811

Typical Questions:

  • What information is on a specific report
  • Requesting report to be generated
  • Ad Hoc queries

SHARP Data Corrections

Contact: Agency Human Resource Consultant, DPS; 296-4811

Typical Questions:

  • Correcting Job Data (work history) information
  • Correcting Employee Review data
  • Correction Position Data
  • Transfers between agencies, including Regents institutions

SHARP Operator Sign-Ons

Contact: Kristine Scott, DPS; 296-2626; kristine.scott@da.ks.gov

Typical Questions:

  • Requests for new SHARP sign-ons
  • Requests to change SHARP sign-ons
  • Password resets

SHARP Training CBT's

Contact: Connie Guerrero, DPS; 296-0754; connie.guerrero@da.ks.gov

Kristine Scott, DPS, 296-2626; kristine.scott@da.ks.gov

Cindy Lo, A&R, Customer Services 296-2259; cindy.lo@da.ks.gov

Typical Questions:

  • Which CBT's do users need to complete
  • Accessing CBT's

Time and Leave

Contacts: Brent Smith, DPS; 296-1432; brent.smith@da.ks.gov

Typical Questions:

  • Adding timesheets
  • Assigning/changing work schedules
  • Entering time and leave
  • Entering shared leave on timesheets
  • Entering Workers Compensation codes
  • Time Entry Error Messages
  • Leave payouts

Unclassified Job Codes

Contact: Patti Pearce, DPS; 296-7232; patti.pearce@da.ks.gov

Typical Questions:

  • Requests to create new unclassified job codes.

Workers Compensation Adjustments

Contacts: Brent Smith, DPS; 296-1432; brent.smith@da.ks.gov (for earnings codes questions)

State Self Insurance Fund, KHPA, (for adjustment amount questions):


Deferred Compensation Enrollment
Deferred Compensation Loan Program

Contact: ING at 1-800-232-0024; outside of Topeka; or 296-7095 in Topeka


Flexible Spending Accounts (FSA)

Contact: Zaq Rood, DPS; 368-6341; zaq.rood@khpa.ks.gov

Typical Questions:

  • Change dependent FSA amount
  • Change health FSA amount
  • Correcting mistakes on enrollment forms

FMLA

Contact: Ken Otte, DPS; 296-2847; ken.otte@da.ks.gov

Typical Questions:

  • Use of paid vs. unpaid leave
  • Use of paid leave toward FMLA entitlement
  • Serious health condition
  • Use of intermittent leave

Group Health Insurance (GHI) - Active Employees Only

Contact: Brenda Vaughn, KHPA; 785-296-3147; brenda.vaughn@khpa.ks.gov

Typical Questions:

  • Setting up GHI/Dental
  • Correcting GHI/Dental
  • Correcting benefits records on personal data panels
  • Entering/correcting Benefits Program Participation codes

Group Health Insurance (GHI)- COBRA/Direct Bill Only

Contact: Eilene Wason, KHPA; 785-296-4459; eilene.wason@khpa.ks.gov

Typical Questions:

  • COBRA/Direct Bill coverage beginning dates
  • Length of COBRA continuation plan

KPERS Buyback Enrollment

Contact: KPERS at 1-888-275-5737; outside of Topeka; or 296-6666 in Topeka


Optional Group Life Insurance Enrollment

Contact: KPERS at 1-888-275-5737; outside of Topeka; or 296-6666 in Topeka


Shared Leave

Contact: Jeanette Bieker, DPS; 296-4863 jeanette.bieker@da.ks.gov

Typical Questions:

  • Requests for Shared Leave
  • Donations of vacation or sick leave

Direct Deposits, Regents' Payroll Processing

Contact: Carol Beck, A&R, Payroll Services 296-2002; carol.beck@da.ks.gov

Typical Questions:

  • Entering/changing direct deposit data
  • Tracking status of EFT's
  • Regents' payroll processing questions

Federal and State Tax Regulations

Contacts: Roger Basinger, A&R, Municipal Services 296-2846; roger.basinger@da.ks.gov

Typical Questions:

  • Federal and State payroll tax compliance information

Funding Groups, General Ledger Data, STARS Payroll Transactions

Contact: Steve Banning, A&R, Payroll Services 296-7059; steve.banning@da.ks.gov

Typical Questions:

  • STARS payroll transaction processing and fund sufficiency
  • Entering new funding groups
  • Entering/changing funding group data
  • Balancing SHARP data to STARS data
  • KPAYWAGE information
  • Journal voucher processing questions

Garnishments, Income Withholding Orders, Levies, Bankruptcies

Contacts: Nancy Haufler, A&R, Payroll Services 296-3887; sokcows@da.ks.gov

Cindy O'Donnell, A&R, Payroll Services 296-6616; sokcows@da.ks.gov

Typical Questions:

  • Garnishments
  • Income Withholding Orders for child support and spousal support
  • IRS Levies 
  • Bankruptcies
  • Setoff Orders for payroll deductions
  • Federal Student Loan garnishments

Questions regarding the reason for the setoff order should be directed to: Doug Craig, A&R, Accounts Receivable-Setoff 296-2311; doug.craig@da.ks.gov


Paycheck Adjustments/Supplementals, Reprints/Reversals, Payroll Error Messages

Contact: Joyce Dickerson, A&R, Payroll Services 296-3979; joyce.dickerson@da.ks.gov

Typical Questions:

  • Processing current year adjustments/supplementals
  • Processing reprints/reversals
  • EFT reversals
  • Personal reimbursements
  • Arrearage payback schedules
  • Setting up/changing employee deduction and employer contribution data
  • Payroll error messages during pre-calc period
  • Correcting data to allow payroll to process
  • Employees appearing on PAY010
  • Payroll error messages following final pay confirmation and off-cycles

Payroll Policies and Procedures, Payroll Issues, SHARP System Programming Problems and Modifications (pertaining to Payroll)

Contacts: Earl Brynds, A&R, Payroll Services 296-5376; earl.brynds@da.ks.gov

Nancy Ruoff, A&R, Payroll Services 296-5369; nancy.ruoff@da.ks.gov 

Typical Questions:

  • DOA policies and procedures related to payroll
  • General payroll issues and information regarding payroll processing
  • Federal and State payroll tax regulations information
  • Report system programming problems
  • Request programming modifications
  • Request interface capability

Payroll Tax Data, Employee/Employer Deduction Data, Paycheck Mailing Addresses, Year-to-Date Balances, W-2's, Prior Year Adjustments

Contacts: Sunni Zentner, A&R, Payroll Services 296-7058; sunni.zentner@da.ks.gov

Debbie Esquibel, A&R, Payroll Services 368-6313; debbie.esquibel@da.ks.gov

Typical Questions:

  • Setting up/changing payroll tax data
  • Setting up/changing employee deduction and employer contribution data
  • Entering paycheck mailing addresses
  • Year-to-date balances
  • W-2's, W-2 reprints and W-2C's
  • 1042's and 1042 reprints
  • Prior year adjustments
  • Calculation and use of Annual Benefits Base Rates
    8233 Forms
  • Tax Sheltered Annuity maximums
  • Regents' payroll processing
  • Paycard Program

Savings Bonds, Organizational Dues, United Way

Contact: Janice Wolfley, A&R, Payroll Services 296-3699; janice.wolfley@da.ks.gov

Typical Questions:

  • United Way deductions
  • Savings Bonds balance refunds
  • Lost/destroyed Savings Bonds
  • Entering Organizational Dues codes
  • Stopping Organizational Dues deductions

Third Party Remittances, Statistical Reporting and Documentation

Contact:

Jacquie Neunzig, A&R, Payroll Services 296-5373; jacquie.neunzig@da.ks.gov

  • State taxes - all states but KS, MO, IL
  • Deferred Compensation
  • Flexible Spending Accounts
  • United Way
  • Long Term Care

 

Roger Heckerson, A&R, Payroll Services 296-5384; roger.heckerson@da.ks.gov

  • State taxes - MO, IL
  • OASDI
  • Medicare
  • Federal withholding tax
  • Electronic fund transfer
  • Quarterly 941 tax form
  • Workers Compensation
  • Savings Bonds
  • LearnQuest
  • SHARP Dataload
  • Stars Dataload

 

Nancy Haufler, A&R, Payroll Services 296-3887; nancy.haufler@da.ks.gov

  • Court-ordered withholding

 

Abby Moore, A&R, Payroll Services 296-2133; abby.moore@da.ks.gov

  • Unemployment compensation insurance - Kansas & all other states
  • HSA
  • KPERS - biweekly, quarterly, annual
  • Optional group life insurance
  • TSA (SHARP)
  • VTSA (SHARP)
  • Organization Dues

 

Elaine Harris, A&R, Payroll Services 296-7458; elaine.harris@da.ks.gov

  • State taxes - Kansas
  • Group health insurance - active employees, payroll transfers
  • Parking
  • State leave clearing payroll transfers
  • State leave payouts & analysis for Division of Budget
  • Local taxes
  • Regents Dataload

Applicant Process

Contacts:  Vicki Lierz, DPS; 296-5861; vicki.lierz@da.ks.gov

Typical Questions:

  • Generating Certified Candidate Pool
  • Creating Job Requisitions
  • Defining preferred/required skills
  • Entering applicant information
  • Veteran's preference
  • Hiring candidates through SHARP
  • Hiring outside the SHARP process
  • Changing applicant Status
  • Generating the KAPP301, Set Rejection Status Report

Notice of Vacancy Reports

Contacts:  Vicki Lierz, DPS; 296-5861; vicki.lierz@da.ks.gov

Typical Questions:

  • Status of reports

Printing Reports From CoreFTP

Contact:   DISC Customer Support 296-4999

Cindy Lo, A&R, Customer Services 296-2259; cindy.lo@da.ks.gov

Connie Guerrero, DPS; 296-0754; connie.guerrero@da.ks.gov

Typical Questions:

  • Core FTP Sign-on and Password
  • Downloading reports from the MVS using Core FTP
  • Deleting reports from the MVS using Core FTP

Technical Problems

Contact: SHARP help desk: In Topeka dial 8-8000, otherwise 785-368-8000, Press 1; Press 4

Typical Questions:

  • Connecting into SHARP through modem
  • Determine if system is down